Collision Estimator & Repair Planner — CCC One Expert

TAG Auto Group; Cedar Lake (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

TAG Auto Group is expanding its team and seeks an experienced Estimator / Repair Planner to manage the customer and vehicle from intake to delivery. You will write estimates, build repair plans beside technicians, and ensure parts and schedules align with the plan.

You will research OEM repair procedures, including ADAS calibration, and develop complete CCC One repair plans with labor times, materials, and sublets. This role demands strong communication and multitasking in a high-volume shop.

Qualifications

• 3+ years of collision estimating or repair planning experience.
• Advanced knowledge of collision repair processes and R&I/R&R.
• Proven ability to write complete repair plans in CCC One.
• Experience researching OEM repair procedures.
• Understanding of ADAS calibration and post-repair scanning.
• Experience defending supplements to insurers.
• Valid driver's license and insurable driving record.
• Strong written and verbal communication; manage multiple vehicles.

Responsibilities

• Greet customers, perform walkarounds, and set repair timelines.
• Complete authorization paperwork and verify customer/insurance data.
• Document VIN, odometer, damage points, and pre‑existing conditions.
• Identify damage types and flag safety system components.
• Oversee disassembly and ensure complete teardown before planning.
• Research OEM repair procedures, ADAS, aluminum or EV safety needs.
• Build repair plans in CCC One: parts, R&I/R&R, sublets, paint, labor.
• Evaluate frame/unibody damage as teardown progresses.
• Order parts, verify availability and lead times; manage backorders.
• Coordinate production schedules with parts delivery and shop capacity.
• Track milestones daily; escalate parts/production conflicts to GM.
• Serve as primary contact with carriers; handle supplements and DRP.
• Post-repair diagnostics and walk-through with customers.

Skills

CCC One experience

Collision repair knowledge

Customer communication

Documentation proficiency

ADAS calibration knowledge

Tools

CCC One

Job description

TAG Auto Group is expanding its team and seeks an experienced Estimator / Repair Planner to manage the customer and vehicle from intake to delivery. You will write estimates, build repair plans beside technicians, and ensure parts and schedules align with the plan.

You will research OEM repair procedures, including ADAS calibration, and develop complete CCC One repair plans with labor times, materials, and sublets. This role demands strong communication and multitasking in a high-volume shop.