Collision Repair Estimator & Repair Planner

TAG Auto Group; Burns Harbor (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

TAG Auto Group in United States—Indiana Burns Harbor is seeking an experienced Estimator / Repair Planner to manage customer intake, write estimates, and craft repair plans alongside technicians. You will order parts, coordinate with suppliers, and track progress to ensure timely completion of repairs.

The role requires strong knowledge of OEM procedures, ADAS calibration, and ability to defend supplements to insurers. Excellent communication and multitasking in a high-volume shop are essential.

Qualifications

• 3+ years of collision estimating or repair planning experience.
• Advanced knowledge of collision repair processes, including repair-vs-replace decisions, R&I/R&R operations, and labor time guides.
• Demonstrated proficiency writing complete repair plans in CCC One.
• Experience researching and applying OEM repair procedures.
• Working understanding of ADAS calibration requirements and post-repair scanning.
• Experience writing and defending supplements to insurance carriers.
• Valid driver's license and an insurable driving record.

Responsibilities

• Greet customers and set realistic repair timeline expectations.
• Write estimates and build repair plans alongside technicians and ensure parts are ordered.
• Order parts, verify availability, lead times, and accuracy against the repair plan.
• Build production schedules that align with parts delivery and shop capacity.
• Serve as primary contact with carriers; meet DRP requirements and documentation standards.
• Walk customers through completed repairs, warranty terms, and care instructions.

Skills

CCC One

ADAS calibration

OEM procedures

Damage assessment

Supplements to carriers

Repair planning

Labor times

Production scheduling

Carrier communication

Job description

TAG Auto Group in United States—Indiana Burns Harbor is seeking an experienced Estimator / Repair Planner to manage customer intake, write estimates, and craft repair plans alongside technicians. You will order parts, coordinate with suppliers, and track progress to ensure timely completion of repairs.

The role requires strong knowledge of OEM procedures, ADAS calibration, and ability to defend supplements to insurers. Excellent communication and multitasking in a high-volume shop are essential.