Collision Estimator & Customer Experience Lead

Crash-Champions-Collision-Repair-Team-1; Santa Ana (CA); On-site; USD 69,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is seeking a customer-focused role to educate clients on repair processes, insurance steps, and outcomes. You will prepare and finalize estimates, oversee repairs, and ensure quality standards across the workflow.

You will keep customers informed and coordinate with Body Technicians throughout the repair lifecycle. With 650+ locations nationwide, the company offers medical, dental, vision, life and disability insurance, 401k with match, paid holidays, and a referral bonus.

Qualifications

• Customer service and organizational skills required.
• Ability to handle a fast-paced environment and adapt quickly.
• Knowledge of dealing with insurance partners is preferred.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service Skills

Organization & multi-tasking

Time management

Adaptability to fast-paced environment

Insurance knowledge

Tools

CCC ONE

Mitchell

Audatex

Job description

Crash Champions is seeking a customer-focused role to educate clients on repair processes, insurance steps, and outcomes. You will prepare and finalize estimates, oversee repairs, and ensure quality standards across the workflow.

You will keep customers informed and coordinate with Body Technicians throughout the repair lifecycle. With 650+ locations nationwide, the company offers medical, dental, vision, life and disability insurance, 401k with match, paid holidays, and a referral bonus.