Collision Estimator: Lead Repair Plans & Delivery

Sebago Lake Collision, Powered by VIVE; Windham (ME); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Health Savings Account

Paid time off

8 paid holidays

Employee assistance program

Employee discounts

Job summary

Sebago Lake Collision, Powered by VIVE is seeking an experienced Collision Estimator to join our Windham shop. You will own the repair process from estimating and blueprinting through final delivery, working with customers, technicians, and insurance partners to move repairs efficiently.

We offer a fully staffed front office, modern estimating software, ongoing training (I-CAR & OEM), competitive benefits, 401(k) with match, HSA, PTO, holidays, and growth opportunities in a busy collision repair

Qualifications

• Minimum of three (3) years of automotive collision repair or estimating experience.
• Strong knowledge of collision repair procedures, estimating, and blueprinting.
• Proficiency in customer service and sales-oriented communication.
• Experience with CCC ONE estimating software preferred.
• I-CAR certification or training preferred.

Responsibilities

• Greet customers and perform comprehensive vehicle inspections to assess collision damage.
• Prepare complete and accurate repair estimates and blueprints using approved estimating systems.
• Develop detailed repair plans following complete vehicle teardown.
• Explain the repair process, estimated timelines, and repair expectations to customers.
• Open and maintain repair orders in compliance with company, DRP, and regulatory requirements, including BAR compliance where applicable.
• Verify all required authorizations and documentation are obtained before repairs begin.
• Conduct vehicle check-in with customers at the time of drop-off.
• Coordinate with technicians and production staff to ensure repair plans are properly communicated and executed.
• Follow current OEM repair procedures and manufacturer guidelines throughout the repair process.
• Communicate repair status updates to customers, insurance partners, and internal team members.
• Identify and process supplements as additional damage is discovered.
• Manage total loss documentation and administrative processes when applicable.
• Prepare all final paperwork, including repair orders, invoices, DRP documentation, and customer delivery packets.
• Perform final quality control inspections, including road testing when required, prior to vehicle delivery.
• Review completed repairs with customers during vehicle delivery and address any questions or concerns.
• Maintain strong working relationships with insurance carriers, customers, and internal team members.
• When applicable, drive vehicles for damage assessments, road testing, or other job-related purposes to support accurate estimates, verify repairs, and ensure vehicle safety and quality.
• Perform other duties as assigned to support shop operations and deliver an exceptional customer experience.

Skills

Collision estimating

Customer service

Sales-oriented communication

CCC ONE estimating software

I-CAR training

Vehicle inspection

Time management

Valid driver's license

Tools

CCC ONE estimating software

Job description

Sebago Lake Collision, Powered by VIVE is seeking an experienced Collision Estimator to join our Windham shop. You will own the repair process from estimating and blueprinting through final delivery, working with customers, technicians, and insurance partners to move repairs efficiently.

We offer a fully staffed front office, modern estimating software, ongoing training (I-CAR & OEM), competitive benefits, 401(k) with match, HSA, PTO, holidays, and growth opportunities in a busy collision repair