End-to-End Collision Estimator — Growth & Benefits

ADP, Inc.; Windham (ME); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

HSA

Paid time off

8 paid holidays + birthday

Employee Assistance Program

Employee discounts

Job summary

VIVE Collision in Windham, ME is seeking an experienced Collision Estimator to own the repair process from estimating and blueprinting through final delivery. You will work closely with customers, technicians, insurance partners, and the production team to keep repairs moving.

The ideal candidate has 3+ years in automotive collision estimating, strong knowledge of repair procedures, and familiarity with CCC ONE; I-CAR training and an active driver’s license are preferred.

Qualifications

• Minimum of three (3) years of automotive collision repair or estimating experience.
• Strong knowledge of collision repair procedures, estimating, and blueprinting.
• Proficiency in customer service and sales-oriented communication.
• Experience with CCC ONE estimating software preferred.
• I-CAR certification or training preferred.
• State appraisal license if required by state.
• Working knowledge of OEM repair procedures and insurance carrier requirements.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and time management abilities.
• Ability to read and interpret repair procedures, work orders, and technical documentation.
• Ability to multitask and thrive in a fast-paced, production-driven environment.
• Valid driver's license with a clean driving record.

Responsibilities

• Greet customers and perform comprehensive vehicle inspections to assess collision damage.
• Prepare complete and accurate repair estimates and blueprints using approved estimating systems.
• Develop detailed repair plans following complete vehicle teardown.
• Explain the repair process, estimated timelines, and repair expectations to customers.
• Open and maintain repair orders in compliance with company, DRP, and regulatory requirements, including BAR compliance where applicable.
• Verify all required authorizations and documentation are obtained before repairs begin.
• Conduct vehicle check-in with customers at the time of drop-off.
• Coordinate with technicians and production staff to ensure repair plans are properly communicated and executed.
• Follow current OEM repair procedures and manufacturer guidelines throughout the repair process.
• Communicate repair status updates to customers, insurance partners, and internal team members.
• Identify and process supplements as additional damage is discovered.
• Manage total loss documentation and administrative processes when applicable.
• Prepare all final paperwork, including repair orders, invoices, DRP documentation, and customer delivery packets.
• Perform final quality control inspections, including road testing when required, prior to vehicle delivery.
• Review completed repairs with customers during vehicle delivery and address any questions or concerns.

Skills

Customer service

Sales-oriented communication

Organization

Time management

Multitask

Tools

CCC ONE estimating software

I-CAR training

Job description

VIVE Collision in Windham, ME is seeking an experienced Collision Estimator to own the repair process from estimating and blueprinting through final delivery. You will work closely with customers, technicians, insurance partners, and the production team to keep repairs moving.

The ideal candidate has 3+ years in automotive collision estimating, strong knowledge of repair procedures, and familiarity with CCC ONE; I-CAR training and an active driver’s license are preferred.