Collision Estimator: Detail-Driven Repair Lead

Kocourek Automotive Group; Appleton (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Kocourek Automotive Group is seeking an experienced Body Shop Estimator in Wisconsin to guide customers through the repair process and deliver accurate estimates. You will interact with customers, insurers, and technicians, explaining repairs, timelines, and procedures while maintaining detailed documentation.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple repair orders in a fast-paced environment.

Qualifications

• Automotive collision experience required.
• Experience writing collision repair estimates preferred.
• Strong knowledge of vehicle construction and collision repair processes.
• Excellent communication and customer service skills.
• Detail-oriented with strong organizational skills.
• Ability to coordinate with technicians, customers, insurers, and management.
• Ability to manage multiple repair orders in a fast-paced environment.
• Proficiency with estimating software.

Responsibilities

• Inspect damaged vehicles and determine the extent of repairs needed.
• Prepare accurate and detailed collision repair estimates.
• Explain recommended repairs, timelines, and the repair process to customers.
• Communicate with insurance companies, adjusters, technicians, parts personnel, and other departments.
• Document vehicle damage with photographs and detailed notes.
• Research repair procedures and ensure estimates follow manufacturer and industry guidelines.
• Review estimates with technicians to ensure all necessary repairs are identified.
• Supplement estimates when additional damage is discovered during the repair process.
• Monitor repair progress and communicate updates to customers and insurance partners.
• Maintain accurate records and documentation throughout the repair process.
• Help ensure repairs are completed safely, correctly, and to quality standards.
• Provide exceptional customer service from the initial estimate through vehicle delivery.
• Maintain a professional, organized, and positive work environment.

Skills

Collision repair

Estimating experience

Vehicle construction knowledge

Customer service

Attention to detail

Organizational skills

Team collaboration

Multiple orders management

Estimating software

Professional attitude

Tools

Estimating software

Job description

Kocourek Automotive Group is seeking an experienced Body Shop Estimator in Wisconsin to guide customers through the repair process and deliver accurate estimates. You will interact with customers, insurers, and technicians, explaining repairs, timelines, and procedures while maintaining detailed documentation.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple repair orders in a fast-paced environment.