Collision Estimator: Customer-Focused Auto Repair Expert

Kocourek Chevrolet; Appleton (WI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401(k) with company match

Paid time off

Vehicle purchase/discounts

Training opportunities

Team environment

Job summary

Kocourek Chevrolet is seeking an experienced Body Shop Estimator to guide customers through the repair process, prepare detailed collision repair estimates, and ensure accuracy and quality. You will work closely with customers, insurers, technicians, and parts personnel, documenting damage and explaining repair timelines.

The role emphasizes strong attention to detail, effective communication, and a commitment to customer satisfaction, with opportunities to grow within a team-focused environment

Qualifications

• Experience with collision repair and estimating is preferred.
• Excellent communication and customer service skills.

Responsibilities

• Inspect damaged vehicles and assess repair needs.
• Prepare accurate collision repair estimates.
• Explain repairs, timelines, and processes to customers.
• Coordinate with insurers, technicians, and parts staff.
• Document vehicle damage with photos and notes.
• Follow manufacturer guidelines in estimates.
• Review and adjust estimates with technicians as needed.
• Monitor repair progress and communicate updates to customers.
• Maintain records throughout the repair process.
• Ensure repairs meet safety and quality standards.
• Provide exceptional customer service from estimate to delivery.

Skills

Collision repair

Customer service

Estimating software

Tools

Estimating software

Job description

Kocourek Chevrolet is seeking an experienced Body Shop Estimator to guide customers through the repair process, prepare detailed collision repair estimates, and ensure accuracy and quality. You will work closely with customers, insurers, technicians, and parts personnel, documenting damage and explaining repair timelines.

The role emphasizes strong attention to detail, effective communication, and a commitment to customer satisfaction, with opportunities to grow within a team-focused environment