Collision Estimator: Detail‑Driven, Customer‑Focused

Kocourek Toyota; Appleton (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision insurance

401(k) with company match

Paid time off

Employee vehicle purchase and service

Professional development and training

Team-oriented work environment

Career growth opportunities

Community involvement

Job summary

Kocourek Toyota in Appleton, WI is seeking an experienced Body Shop Estimator to guide customers through the repair process, write accurate collision repair estimates, and ensure a high quality experience from start to finish.

The role requires strong knowledge of collision repair, attention to detail, excellent communication with customers, insurers, and technicians, and the ability to manage multiple repair orders in a fast-paced shop.

Qualifications

• Previous automotive collision/body shop experience preferred.
• Experience writing collision repair estimates preferred.
• Strong understanding of vehicle construction and collision repair processes.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to work effectively with technicians, customers, insurers and management.
• Ability to manage multiple repair orders and priorities in a fast-paced environment.
• Comfortable using computers and estimating software.
• Professional attitude and commitment to doing the job right.

Responsibilities

• Inspect damaged vehicles and determine repairs needed.
• Prepare accurate and detailed collision repair estimates.
• Explain recommended repairs, timelines, and the repair process to customers.
• Communicate with insurance companies, adjusters, technicians, parts personnel, and other departments.
• Document vehicle damage with photographs and detailed notes.
• Research repair procedures and ensure estimates follow guidelines.
• Review estimates with technicians to ensure all repairs are identified.
• Supplement estimates when additional damage is discovered.
• Monitor repair progress and communicate updates to customers and insurance partners.
• Maintain accurate records and documentation throughout the repair process.
• Help ensure repairs are completed safely and to quality standards.
• Provide exceptional customer service from estimate to vehicle delivery.
• Maintain a professional, organized, and positive work environment.

Skills

Collision repair

Customer communication

Attention to detail

Organizational skills

Teamwork

Multi-tasking

Estimating software

Tools

Estimating software

PC literacy

Job description

Kocourek Toyota in Appleton, WI is seeking an experienced Body Shop Estimator to guide customers through the repair process, write accurate collision repair estimates, and ensure a high quality experience from start to finish.

The role requires strong knowledge of collision repair, attention to detail, excellent communication with customers, insurers, and technicians, and the ability to manage multiple repair orders in a fast-paced shop.