Collision Estimator — Accurate Estimates & Customer Care

Kocourek Subaru; Appleton (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision insurance

401(k) with company match

Paid time off

Employee vehicle purchase and service

Opportunities for professional develop

Team-oriented work environment

Career growth opportunities

Community involvement

Job summary

Kocourek Subaru in Appleton, WI seeks an experienced Body Shop Estimator who excels at accuracy, customer service, and clear communication throughout the repair journey.

You will inspect damaged vehicles, prepare detailed estimates, discuss timelines with customers, and coordinate with insurers, technicians, and parts staff to ensure timely, quality repairs. A strong eye for detail is essential.

Qualifications

• Previous automotive collision/body shop experience preferred.
• Excellent communication and customer service skills required.
• Strong attention to detail and organizational abilities.
• Ability to manage multiple repair orders in a fast-paced environment.
• Comfortable using computers and estimating software.

Responsibilities

• Inspect damaged vehicles and determine repairs needed.
• Prepare accurate and detailed collision repair estimates.
• Explain repairs, timelines, and processes to customers.
• Coordinate with insurance companies, adjusters, techs, parts staff.
• Document damage with photos and notes.
• Follow manufacturer and industry guidelines for estimates.
• Review estimates with technicians to ensure completeness.
• Supplement estimates as new damage is found.
• Monitor repair progress and share updates with customers and insurers.
• Maintain records throughout the repair process.
• Help ensure repairs meet safety and quality standards.
• Provide exceptional customer service from estimate to delivery.

Skills

Excellent communication

Customer service skills

Attention to detail

Organizational skills

Multi-tasking under pressure

Estimating software proficiency

Tools

Estimating software

Job description

Kocourek Subaru in Appleton, WI seeks an experienced Body Shop Estimator who excels at accuracy, customer service, and clear communication throughout the repair journey.

You will inspect damaged vehicles, prepare detailed estimates, discuss timelines with customers, and coordinate with insurers, technicians, and parts staff to ensure timely, quality repairs. A strong eye for detail is essential.