Collision Estimator

Kocourek Automotive Group; Appleton (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Kocourek Automotive Group is seeking an experienced Body Shop Estimator in Wisconsin to guide customers through the repair process and deliver accurate estimates. You will interact with customers, insurers, and technicians, explaining repairs, timelines, and procedures while maintaining detailed documentation.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple repair orders in a fast-paced environment.

Qualifications

• Automotive collision experience required.
• Experience writing collision repair estimates preferred.
• Strong knowledge of vehicle construction and collision repair processes.
• Excellent communication and customer service skills.
• Detail-oriented with strong organizational skills.
• Ability to coordinate with technicians, customers, insurers, and management.
• Ability to manage multiple repair orders in a fast-paced environment.
• Proficiency with estimating software.

Responsibilities

• Inspect damaged vehicles and determine the extent of repairs needed.
• Prepare accurate and detailed collision repair estimates.
• Explain recommended repairs, timelines, and the repair process to customers.
• Communicate with insurance companies, adjusters, technicians, parts personnel, and other departments.
• Document vehicle damage with photographs and detailed notes.
• Research repair procedures and ensure estimates follow manufacturer and industry guidelines.
• Review estimates with technicians to ensure all necessary repairs are identified.
• Supplement estimates when additional damage is discovered during the repair process.
• Monitor repair progress and communicate updates to customers and insurance partners.
• Maintain accurate records and documentation throughout the repair process.
• Help ensure repairs are completed safely, correctly, and to quality standards.
• Provide exceptional customer service from the initial estimate through vehicle delivery.
• Maintain a professional, organized, and positive work environment.

Skills

Collision repair

Estimating experience

Vehicle construction knowledge

Customer service

Attention to detail

Organizational skills

Team collaboration

Multiple orders management

Estimating software

Professional attitude

Tools

Estimating software

Job description

Body Shop Estimator

Turn Your Automotive Experience Into a Career You Can Be Proud Of

We are looking for an experienced Body Shop Estimator to join our team!

If you have a strong understanding of collision repair, enjoy working with customers, and have an eye for detail, we want to talk to you. As a Body Shop Estimator, you will play a critical role in guiding customers through the repair process while ensuring accurate estimates, clear communication, and a great customer experience.

What You'll Do

• Inspect damaged vehicles and determine the extent of repairs needed.

• Prepare accurate and detailed collision repair estimates.

• Work with customers to explain recommended repairs, timelines, and the repair process.

• Communicate with insurance companies, adjusters, technicians, parts personnel, and other departments.

• Document vehicle damage with photographs and detailed notes.

• Research repair procedures and ensure estimates follow manufacturer and industry guidelines.

• Review estimates with technicians to ensure all necessary repairs are identified.

• Supplement estimates when additional damage is discovered during the repair process.

• Monitor repair progress and communicate updates to customers and insurance partners.

• Maintain accurate records and documentation throughout the repair process.

• Help ensure repairs are completed safely, correctly, and according to quality standards.

• Provide exceptional customer service from the initial estimate through vehicle delivery.

• Maintain a professional, organized, and positive work environment.

What We're Looking For

• Previous automotive collision/body shop experience preferred.

• Experience writing collision repair estimates preferred.

• Strong understanding of vehicle construction and collision repair processes.

• Excellent communication and customer service skills.

• Strong attention to detail and organizational skills.

• Ability to work effectively with technicians, customers, insurance companies, and management.

• Ability to manage multiple repair orders and priorities in a fast-paced environment.

• Comfortable using computers and estimating software.

• A professional attitude and commitment to doing the job right.

What Makes You Successful

You are someone who:

• Takes ownership of your work.

• Communicates clearly and consistently.

• Builds trust with customers and insurance partners.

• Pays attention to the details others may miss.

• Works well as part of a team.

• Can stay organized when things get busy.

• Understands that the customer experience doesn't end when the estimate is written—it continues until the vehicle is safely back in the customer's hands.

Why Join Kocourek?

At Kocourek, you're more than an employee—you're part of a team. We believe in investing in our people, providing opportunities to grow, and creating an environment where great work is recognized.

We offer:

• Competitive compensation

• Medical, dental and vision insurance

• 401(k) with company match

• Paid time off

• Employee vehicle purchase and service discounts

• Opportunities for professional development and training

• A team-oriented work environment

• Career growth opportunities

• A company that values its employees and supports the communities we serve

Ready to Join the Team?

If you're an experienced Body Shop Estimator who takes pride in accuracy, customer service, and quality repairs,we'd love to meet you.

Equal Employment Opportunity Statement Kocourek is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all individuals feel valued and empowered to contribute to their fullest potential.

We prohibit discrimination and harassment of any kind based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.