Collision Estimator: Customer & Insurance Liaison

Classic Collision; Duluth (GA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision in Duluth, GA is hiring a Collision Estimator to be the primary point of contact for customers from drop-off to delivery, and to prepare estimates for customers and insurance partners according to our guidelines.

You will collaborate with insurers and technicians to ensure accurate damages are identified and communicated, monitor repair progress, and maintain customer satisfaction scores. This on-site role offers competitive pay, benefits, and opportunities for advancement.

Qualifications

• Must be at least 18 years old.
• Valid Driver's License required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers' claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Clear communication

Customer service

Organizational skills

Valid Driver's License

ICAR/ASE certification

Tools

CCC1 estimating system

Job description

Classic Collision in Duluth, GA is hiring a Collision Estimator to be the primary point of contact for customers from drop-off to delivery, and to prepare estimates for customers and insurance partners according to our guidelines.

You will collaborate with insurers and technicians to ensure accurate damages are identified and communicated, monitor repair progress, and maintain customer satisfaction scores. This on-site role offers competitive pay, benefits, and opportunities for advancement.