Collision Estimator: Customer-Driven Auto Claims Expert

Classic Collision; Myrtle Beach (SC); On-site; USD 50,000 - 80,000; Full time

Job summary

Classic Collision is seeking a Collision Estimator to serve as the primary point of contact for customers throughout the repair process, from drop-off to delivery of the repaired vehicle.

You will prepare estimates for customers or insurance partners and coordinate with insurance companies to ensure the best customer experience, while maintaining updates and ensuring quality inspections prior to delivery.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 (preferred).
• I-CAR / ASE certification (preferred).
• Strong organizational skills.
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Customer service

Clear communication

Organizational skills

Teamwork

Tools

CCC1 estimating system

Job description

Classic Collision is seeking a Collision Estimator to serve as the primary point of contact for customers throughout the repair process, from drop-off to delivery of the repaired vehicle.

You will prepare estimates for customers or insurance partners and coordinate with insurance companies to ensure the best customer experience, while maintaining updates and ensuring quality inspections prior to delivery.