Collision Estimator: Customer‑Focused Repair Claims

Classic Collision Corporate Services LLC; Morrow (GA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holiday

Rewarding Work

Job summary

Classic Collision is hiring a Collision Estimator to be the primary contact for customers from drop-off to delivery, preparing estimates for customers and insurers, and coordinating with insurers to ensure exceptional service. The role works with technicians to identify damages and maintains customer satisfaction throughout the repair process.

The position emphasizes quality inspections prior to delivery and ongoing communication to the customer, with opportunities for advancement within a

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Strong organizational skills

Clear written/phone communication

Tools

CCC1

Job description

Classic Collision is hiring a Collision Estimator to be the primary contact for customers from drop-off to delivery, preparing estimates for customers and insurers, and coordinating with insurers to ensure exceptional service. The role works with technicians to identify damages and maintains customer satisfaction throughout the repair process.

The position emphasizes quality inspections prior to delivery and ongoing communication to the customer, with opportunities for advancement within a