Collision Estimator — Customer-Focused Auto Repair Claims

Classic Collision Corporate Services LLC; Duluth (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is hiring a Collision Estimator at the Duluth Repair Center in Duluth, GA. This role handles customer contact throughout repairs, prepares estimates for customers and insurers, and coordinates with insurers and technicians to ensure quality service.

The position emphasizes communication, follow-through with customers, and meeting Classic Collision guidelines. It offers competitive pay with commission and opportunities for advancement.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Clear communication

Strong organizational skills

Education

I-CAR / ASE certification

Tools

CCC1 estimating system

Job description

Classic Collision is hiring a Collision Estimator at the Duluth Repair Center in Duluth, GA. This role handles customer contact throughout repairs, prepares estimates for customers and insurers, and coordinates with insurers and technicians to ensure quality service.

The position emphasizes communication, follow-through with customers, and meeting Classic Collision guidelines. It offers competitive pay with commission and opportunities for advancement.