Collision Estimator

Holdings LLC; Terrell (TX); On-site; USD 55,000 - 100,000; Full time

Job summary

The Boyd Group is seeking a customer-focused professional in Terrell, TX to support insurance repair processes and ensure high-quality customer service. The role emphasizes documenting customer interactions, guiding repairs, and maintaining compliance with DRP and insurance requirements.

Responsibilities include daily production walkthroughs, cross-team communication, and participation in safety and training sessions where needed. A high school diploma and valid driver's license are required.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience

Responsibilities

• Document every customer interaction accurately with pertinent details
• Guide customers through the repair process and ensure excellent service
• Ensure compliance with insurance client requirements and metrics
• Follow WOW Operating Ways for customer drop-offs, repair planning, and communication
• Communicate customer requests to appropriate team members
• Greet customers and provide positive energy in person and over the phone
• Understand required Insurance programs and procedures
• Attend daily production walks with Management and support the team

Skills

DRP experience

CCC1 experience

Basic computer skills

Driver's license

Insurance knowledge

Education

High school diploma or equivalent

Job description

TX Terrell - 157084 We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.

Job Description

Gerber Collision & Glass -Terrell, TX

• Prior DRP Experience with Start Farm All State, and USAA Preferred
• 2-3 Years Minimum prior CCC1 experience preferred
• 1-2 years prior experience general ledger: accounts receivables/payables preferred
• 3-4 years prior experience in customer service excellence required

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience

Required Knowledge, Skills, & Abilities

• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

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AI Disclosure Statement:

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Estimated $55,000 - $100,000 / Year

Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.

In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.

Supplemental Pay

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.