Collision Estimator

3M HEALTHCARE; Denton (TX); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Bonus opportunities

Commission-based pay

Job summary

The Boyd Group is seeking an Estimator in Denton, TX to deliver an exceptional customer experience by accurately assessing vehicle damage and coordinating repairs. This role involves communicating with customers and insurers, documenting information, and collaborating with the team to achieve KPIs.

The ideal candidate has 3–4 years in customer service and experience in automotive repair estimates, with familiarity with insurance processes and the DRP environment.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Basic computer skills.
• Willingness to complete I-CAR Training.
• Valid driver’s license.

Responsibilities

• Document and update every customer interaction with details.
• Provide accurate information and guide customers through repair process.
• Ensure compliance with insurance client requirements and metrics.
• Follow WOW Operating Ways for drop-offs, repair planning, and communication.
• Communicate customer requests to the appropriate team.
• Provide positive energy when greeting customers in person and on the phone.
• Understand insurance programs and procedures.
• Participate in daily production walks with the Management Team as required.
• Attend trainings and staff meetings as required.
• Support all team members as needed.

Skills

Repairs & OE guidelines

Basic computer skills

DRP compliance

I-CAR training willingness

Valid driver’s license

Education

High School Diploma or equivalent

Job description

TX Denton-Fort Worth Dr - 157089

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

Gerber Collision & Glass - Ft. Worth Dr., Denton, TX

2-3 Years Minimum prior CCC1 experience preferred

1-2 years prior experience general ledger: accounts receivables/payables preferred

3-4 years prior experience in customer service excellence required

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility’s KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Required Knowledge, Skills, & Abilities

• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

Compensation: Estimated $60,000 - $100,000 / Year commission based

Compensation is commensurate with location, skill, education, and experience.

In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.

Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

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