Collision Estimator

JHCC Holdings LLC; Kerrville (TX); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Bonus opportunities

Commission eligibility

Job summary

The Boyd Group in Kerrville, TX is seeking an Estimator with DRP estimating experience to join our collision repair team. You will assess vehicle damage, prepare accurate estimates, and coordinate repair needs with customers and insurance companies, delivering exceptional service throughout the repair process.

Minimum 2+ years in DRP estimating and CCC1 experience, plus 4+ years of customer service, are required.

Qualifications

• 2+ years of Collision DRP estimating experience.
• 2+ years of CCC1 experience.
• 4+ years of customer service experience.

Responsibilities

• Document and update every customer interaction with pertinent details.
• Provide accurate, timely information to customers guiding them through the repair process.
• Ensure compliance with insurance client requirements and processes.

Skills

DRP Estimating

CCC1 experience

Customer service

Education

High School Diploma or equivalent

Job description

TX Kerrville-Junction Highway - 157105

Gerber Collision & Glass - Junction Hwy, Kerrville TX

Job Description

• 2 Yrs minimum Collision DRP Estimating experience required
• 2 Yrs + prior CCC1 experience
• 4 Yrs + prior customer service excellence required

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience Required
• Knowledge, Skills, & Abilities
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Estimated $80,000 - $120,000+ / Year

In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.

Supplemental Pay

This position may also be eligible for Bonus opportunities tied to individual or business initiatives. Commissions are calculated based on location, revenue metrics, sales, and individual performance; subject to the terms of the plan.