Collision Estimator

Assured-Automotive-6; Chicago (IL); On-site; USD 60,000 - 150,000; Full time

Job summary

Assured-Automotive-6 is seeking an Estimator to accurately assess vehicle damage, document repairs, and coordinate with customers and insurers. You will communicate repairs, provide timely updates, and help ensure satisfaction throughout the repair process.

The role requires familiarity with OE guidelines, I-CAR training, and at least 1 year of estimating experience. A valid driver’s license is required and a focus on KPI performance is essential.

Qualifications

• Knowledge of repairs and OE guidelines.
• High School Diploma or equivalent.
• At least 1 year of automotive estimating experience.
• Valid driver’s license.

Responsibilities

• Document every customer interaction accurately and update details.
• Provide customers with accurate information and guide them through repair process.
• Communicate with insurance companies and coordinate repair needs.
• Participate in daily production walks with management and attend required trainings.
• Maintain KPI targets and adhere to DRP processes and company policies.

Skills

Knowledge of repairs

OE guidelines

Basic computer skills

I-CAR Training

Valid driver’s license

Education

High School Diploma or equivalent

Job description

IL Chicago-Western Ave - 114129We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.Job Description:The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.Key Job ResponsibilitiesRole and RequirementsEnsure every customer interaction is documented, updated efficiently and accurately with pertinent detailsProvide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer serviceEnsure compliance with all insurance client requirements, processes and metricsEnsure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and deliveryCommunicate all customer requests and needs to appropriate team membersProvides positive energy when greeting customers in person and on the phoneUnderstanding of all required Insurance programs and proceduresParticipate in daily “production walks” with the Management Team, as requiredSupport all team members when requiredParticipate in monthly Health & Safety and staff meeting (if required)Attend training, information sessions and workshops recommended by Store ManagerMaintain the store's KPI’s by maximizing role performanceUphold the company's Core Values : Honesty, Integrity & RespectEducation and/or Experience RequiredKnowledge of Repairs and OE GuidelinesHigh School Diploma or equivalentAwareness of where to look for answersBasic Computer SkillsCompliance for DRP’s Minimum of 1-year experienceMust be willing to complete I-CAR TrainingValid Driver’s LicenseRequired Skills/AbilitiesAwareness of where to look for answersBasic Computer SkillsCompliance for DRP’s Minimum of 1-year experienceMust be willing to complete I-CAR TrainingValid Driver’s LicensePlease note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.Compensation Details:Pay: $60,000 - $150,000 a year.Qualify for quarterly bonuses.#INDNORTH