Central Review Specialist

Quality Collision Group; McKinney (TX); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Vision Insurance

Life Insurance

Paid Holidays, Vacation & Sick Days

401(k) with employer match

Paid Training

Dental Insurance

Résumé du poste

Quality Collision Group is seeking a Central Review Specialist to validate collision repair estimates and supplements against insurance carrier guidelines and DRP requirements. This position works from a central office serving multiple shop locations, catching errors early to reduce rejections and re-inspections.

You will collaborate with estimators, shop managers, and insurance desk reviewers, ensuring timely, accurate submissions and ongoing adherence to DRP scorecard guidelines.

Qualifications

• 3+ years of collision repair estimating experience.
• Knowledge of CCC ONE, Mitchell or Audatex platforms.
• Understanding of DRP programs and carrier guidelines.
• Familiarity with vehicle construction and OEM repair procedures.
• High school diploma or equivalent.
• I-CAR Platinum, ASE B6 or similar certifications preferred.

Responsabilités

• Review initial estimates and supplements for accuracy and compliance.
• Verify labor operations, finish times, and P-pages logic in estimators.
• Ensure parts pricing and availability meet carrier requirements.
• Confirm documentation before submission (photos, notes, invoices).
• Communicate corrections to estimators and shop managers.

Connaissances

Collision estimating

Estimating platforms

DRP knowledge

Vehicle construction knowledge

Communication skills

Time management

Formation

High school diploma

Outils

CCC ONE

Mitchell

Audatex

Description du poste

Job Description

Why Join Quality Collision Group? Top-5% Benefits Plan in America: Our team is our heartbeat. We invest in benefits that support your health, financial well-being, and future. Earning Potential: Competitive compensation with six-figure earning potential in select roles. Career Growth: Ongoing training, certifications, and advancement opportunities to support your professional development. Supportive Team Culture: Work with a team that values integrity, customer-focused service, and continuous improvement. Job Summary: The Central Review Specialist reviews collision repair estimates and supplements before submission to ensure they comply with insurance carrier guidelines and Direct Repair Program (DRP) agreements. Working from a central office that supports multiple shop locations, this role catches errors early, reduces carrier rejections and re-inspections, and helps the company protect its DRP standing and KPIs.

Key responsibilities

• Review initial estimates and supplements written by shop estimators for accuracy, completeness and compliance with each insurance carrier's guidelines and DRP requirements.
• Verify labor operations, refinish times, included and not-included operations, and P-pages logic in the estimating system (CCC ONE, Mitchell or Audatex).
• Confirm parts selection follows carrier requirements for OEM, aftermarket, LKQ/recycled and remanufactured parts, including proper pricing and availability notes.
• Check that required documentation is present before submission: photos, damage notes, scan reports, OEM repair procedures and invoices for sublet work.
• Flag and correct non-compliant items such as unsupported labor, duplicate operations, missing line notes or unapproved rates.
• Communicate findings to estimators and shop managers, explain required corrections, and coach on recurring issues.
• Work with insurance desk reviewers and adjusters to resolve estimate questions, supplement disputes and reinspection findings.
• Track review outcomes and key metrics such as estimate accuracy, severity, cycle time impact and carrier audit scores.
• Stay current on carrier guideline updates, DRP scorecard changes and OEM repair procedure requirements, and share updates with shop teams.
• Meet daily turnaround targets for estimate reviews so repairs are not delayed.
• Qualifications: Required:
• 3+ years of collision repair estimating experience, either at a body shop or as an insurance appraiser or desk reviewer.
• Strong working knowledge of at least one major estimating platform (CCC ONE, Mitchell or Audatex).
• Solid understanding of DRP programs, insurance carrier guidelines and the claims process.
• Familiarity with vehicle construction, repair methods and OEM repair procedures.
• High school diploma or equivalent.
• Preferred:
• I-CAR Platinum, ASE (B6 Damage Analysis and Estimating) or similar certifications.
• Experience in a multi-location (MSO) or centralized review environment.
• Prior work as an insurance desk reviewer or field appraiser.
• Experience with ADAS calibrations and pre- and post-repair scanning requirements.
• Skills and abilities
• Sharp attention to detail and the ability to spot errors quickly across a high volume of estimates.
• Clear, tactful communication when giving corrections to estimators and working with adjusters.
• Strong organization and time management to meet daily review deadlines.
• Comfort with Microsoft Office and shop management systems.
• Ability to work independently and make consistent, guideline-based judgment calls.
• Benefits:
• Medical Insurance
• Vision Insurance
• Life Insurance
• Paid Holidays, Vacation & Sick Days
• 401(k) with employer match
• Paid Training

Job Description

Why Join Quality Collision Group? Top-5% Benefits Plan in America: Our team is our heartbeat. We invest in benefits that support your health, financial well-being, and future. Earning Potential: Competitive compensation with six-figure earning potential in select roles. Career Growth: Ongoing training, certifications, and advancement opportunities to support your professional development. Supportive Team Culture: Work with a team that values integrity, customer-focused service, and continuous improvement. Job Summary: The Central Review Specialist reviews collision repair estimates and supplements before submission to ensure they comply with insurance carrier guidelines and Direct Repair Program (DRP) agreements. Working from a central office that supports multiple shop locations, this role catches errors early, reduces carrier rejections and re-inspections, and helps the company protect its DRP standing and KPIs.

Key responsibilities

• Review initial estimates and supplements written by shop estimators for accuracy, completeness and compliance with each insurance carrier's guidelines and DRP requirements.
• Verify labor operations, refinish times, included and not-included operations, and P-pages logic in the estimating system (CCC ONE, Mitchell or Audatex).
• Confirm parts selection follows carrier requirements for OEM, aftermarket, LKQ/recycled and remanufactured parts, including proper pricing and availability notes.
• Check that required documentation is present before submission: photos, damage notes, scan reports, OEM repair procedures and invoices for sublet work.
• Flag and correct non-compliant items such as unsupported labor, duplicate operations, missing line notes or unapproved rates.
• Communicate findings to estimators and shop managers, explain required corrections, and coach on recurring issues.
• Work with insurance desk reviewers and adjusters to resolve estimate questions, supplement disputes and reinspection findings.
• Track review outcomes and key metrics such as estimate accuracy, severity, cycle time impact and carrier audit scores.
• Stay current on carrier guideline updates, DRP scorecard changes and OEM repair procedure requirements, and share updates with shop teams.
• Meet daily turnaround targets for estimate reviews so repairs are not delayed.
• Qualifications: Required:
• 3+ years of collision repair estimating experience, either at a body shop or as an insurance appraiser or desk reviewer.
• Strong working knowledge of at least one major estimating platform (CCC ONE, Mitchell or Audatex).
• Solid understanding of DRP programs, insurance carrier guidelines and the claims process.
• Familiarity with vehicle construction, repair methods and OEM repair procedures.
• High school diploma or equivalent.
• Preferred:
• I-CAR Platinum, ASE (B6 Damage Analysis and Estimating) or similar certifications.
• Experience in a multi-location (MSO) or centralized review environment.
• Prior work as an insurance desk reviewer or field appraiser.
• Experience with ADAS calibrations and pre- and post-repair scanning requirements.
• Skills and abilities
• Sharp attention to detail and the ability to spot errors quickly across a high volume of estimates.
• Clear, tactful communication when giving corrections to estimators and working with adjusters.
• Strong organization and time management to meet daily review deadlines.
• Comfort with Microsoft Office and shop management systems.
• Ability to work independently and make consistent, guideline-based judgment calls.
• Benefits:
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Holidays, Vacation & Sick Days
• 401(k) with employer match
• Paid Training

About Quality Collision Group LLC

BE AN ORIGINAL At Quality Collision Group, our people are as unique as our approach to our industry. Our teams offer more than a job; we provide a chance to be your best, make friends, and have fun. We're passionate about repairing vehicles the right way.