Collision Customer Service Representative

Keeler Motor Car Company; Ridgefield (CT); On-site; USD 20,664 - 30,307; Full time

Job summary

Keeler Motor Car Company in Ridgefield, CT is seeking a Customer Service Representative for Keeler Collision. You will greet customers, coordinate with insurance, and manage daily office tasks in a luxury automotive dealership environment.

This full-time role requires valid driver’s license, reliable transportation, and strong communication. Work Monday through Friday, 7:30am to 5pm, with compensation based on experience and a comprehensive benefits package.

Qualifications

• CCC experience preferred.
• Excellent organizational and multitasking abilities.
• Strong communication skills, both written and verbal.
• Professional and team player attitude.

Responsibilities

• Greet and assist customers in-person and over the phone, addressing their inquiries and concerns promptly and professionally
• Follow up on insurance claims, and facilitate communication between customers and repair technicians.
• Maintain and organize files, records, and documentation related to repairs, inventory, and customer interactions.
• Organize and schedule consultations and appointments, ensuring efficient workflow and timely service
• Oversee daily office operations and ensure smooth functioning of the administrative processes
• Process invoices, payments, and billing, and manage accounts receivable/payable.

Skills

CCC experience

Organizational skills

Multitasking

Communication skills

Team player

Job description

Whether you’re starting your automotive career or advancing it, when you join our team, you become a valued part of our family.

Join The Keeler Motor Car Company Team

Founded in 1967, Keeler launched as a small Mercedes-Benz dealership with only SIX employees. Our dealership serves asthe main resource for the highly popular and luxurious Mercedes-Benz vehicles across the Capital Region. In the early 1970’s the dealership grew as we expanded with BMW and Honda. The six-man operation flourished. Fast-forward to today, we have added Mini, Alfa-Romeo, the Keeler Quality Pre-Owned Center, Collision Center, a Full-Service Body Shop, and a Detail Department. Even with all this growth, over 50 years later, we are still a family owned and operated business that has kept its core values right from the start.

Take a look at our open positions and find the perfect job for you!

Our Employees Are Our Greatest Asset

At Keeler Motor Car Company, our philosophy is that the key to long term prosperity is our ability to develop long lasting relationships with not only our clients, but also with our staff. We employ over 300 people and have been in business for over 54 years.

We celebrate our employees by hosting events like ax-throwing at June Farms, our annual Holiday party, and catered lunches. We’re always looking for new ways to show our appreciation!

Keeler has won the Times Union Top Workplaces award several years in a row!

Partners with Our Community

Keeler Motor Car Company strives to be highly involved in our community. We take the role of being a good employer, a good neighbor, and an engaged and active member of the community to heart. Our team recognizes the value of a healthy, strong and safe community and works to maintain these goals through financial contributions as well as volunteering in charitable causes.

We donate to a number of larger charities such as; Albany Medical Center, 15-LOVE, and the Saratoga Hospital Foundation. Every year, we promote Toys-for-Tots, Albany County Giving Tree, Regional Food Bank, and many local school activities. In the past we’ve even donated vehicles to local schools, and have helped students train and prepare for competitions like the vehicle Diagnostic Competition at Hudson Valley Community College.

Join Keeler Collision of Ridgefield as a Customer Service Representative!

Work Schedule: Monday - Friday 7:30am to 5pm

Hourly Range: Based on experience

At Keeler Collision, we provide quality customer service to drivers involved in an accident or incident. This service representative and receptionist position will be responsible to coordinate with customers, insurance companies, and rental car companies. Luxury automotive dealership or collision center experience is a strong plus.

Responsibilities

• Greet and assist customers both in-person and over the phone, addressing their inquiries and concerns promptly and professionally
• Follow up on insurance claims, and facilitate communication between customers and repair technicians.
• Maintain and organize files, records, and documentation related to repairs, inventory, and customer interactions.
• Organize and schedule consultations and appointments, ensuring efficient workflow and timely service
• Oversee daily office operations and ensure smooth functioning of the administrative processes
• Process invoices, payments, and billing, and manage accounts receivable/payable.

Skills

• Proficient in CCC preferred
• Excellent organizational and multitasking abilities
• Strong communication skills, both written and verbal
• Professional and team player attitude

Requirements

• Valid driver’s license
• Reliable transportation to and from work
• Paid Vacation/Sick/Personal Time
• 401K Plan with Employer Contribution

---All inquiries will be kept confidential.---