Collision Center Receptionist

Gary Yeomans Ford Knoxville; Knoxville (TN); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

PTO and Vacation

Growth opportunities

Paid Training

Vehicle purchase plan

Family owned and operated

Long term job security

Health and wellness

Flexible Work Schedule

Saturday Lunches

Employee discounts

Job summary

Gary Yeomans Ford Knoxville is seeking a full-time Receptionist with excellent customer service skills to begin immediately. You will greet customers, answer phones, and direct inquiries to the appropriate department while maintaining a positive, professional demeanor.

Responsibilities include operating the switchboard, handling complaints diplomatically, and assisting managers with clerical tasks. A friendly, courteous approach is essential to support a busy dealership environment in Knoxville.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks with a friendly, professional demeanor.

Responsibilities

• Answer phones and direct customers to the proper department.
• Handle customer inquiries and maintain courteous communication.
• Operate the switchboard to connect callers promptly.
• Interact with customers professionally to minimize wait times.
• Support managers with clerical duties as needed.
• Be friendly, professional, and efficient with all customers and staff.
• Learn department structures and procedures to assist customers efficiently.

Skills

Phone etiquette

Customer service

Multitasking

Professional communication

Team player

Education

High school diploma

Job description

We are seeking a full Time Receptionist with excellent customer service skills and a winning attitude.

At Gary Yeomans Ford Knoxville, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Gary Yeomans Ford of Knoxville is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical and Dental

• 401K Plan

• Paid time off and vacation

• Growth opportunities

• Paid Training

• Employee vehicle purchase plans

• Family owned and operated

• Long term job security

• Health and wellness

• Flexible Work Schedule

• Saturday Lunches

• Discounts on products and services

Responsibilities

• Answer phones and direct consumer to the proper department and follow up in a timely manner

• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution

• Operate switchboard telephone system

• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold

• Assist the managers with various clerical duties as needed

• Be friendly, professional, courteous and efficient when working with all customers and employees

• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Available to work Monday - Friday

• Ability to communicate customers' interests needs and requests to management and sales personnel

• Professional personal appearance