Collision Center Manager

Elite Recruiting Services; Fishers (IN); On-site; USD 120,000 - 150,000; Full time

Job summary

Andy Mohr Buick GMC in Indianapolis, IN, seeks an experienced Collision Center Manager to oversee daily operations, lead a team of 18–20, and drive the center's performance.

The ideal candidate will manage workflow from intake to delivery, monitor production and efficiency, control budgets, maintain quality standards, and uphold safety and customer satisfaction while collaborating with insurers.

Qualifications

• Management experience in automotive collision center or body shop.
• Leads a team of 15–20 employees.
• Strong understanding of collision repair processes, estimating, production management, and quality control.
• Experience managing departmental budgets and profitability.
• Knowledge of insurance claims, repair authorizations, and supplements.
• Leadership, communication, organizational, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with collision center management systems and estimating software.
• Commitment to customer satisfaction, employee development, and operational excellence.

Responsibilities

• Oversee collision center daily operations from intake through delivery.
• Lead a team of 18–20 employees including technicians, estimators, and admin staff.
• Monitor repair cycle times, technician productivity, workflow, and overall production.
• Manage budgets, labor costs, expenses, profitability, and KPIs.
• Ensure repairs meet manufacturer specs, industry standards, and quality expectations.
• Oversee customer communications and resolve escalated concerns.
• Coordinate with insurance companies for estimates, approvals, and timely repairs.
• Maintain a safe, compliant work environment.
• Identify workflow improvements to reduce bottlenecks and boost performance.
• Track metrics like labor hours, sales, gross profit, cycle time, customer satisfaction, and repair quality.
• Develop strategies to increase repair volume and strengthen referrals.

Skills

People leadership

Team development

Operational management

Customer service

Communication

Tools

Collision center management systems

Estimating software

Job description

Indianapolis, United States | Posted on 10/14/2026

Compensation: $120,000–$150,000 per year

Job Type: Full-Time

About the Opportunity

Andy Mohr Buick GMC is seeking an experienced and results-driven Collision Center Manager to oversee daily operations, lead a team of approximately 18–20 employees, and drive the overall performance of our collision repair center.

This is an excellent opportunity for a proven collision center leader who understands repair operations, team development, production efficiency, customer satisfaction, and financial performance. The ideal candidate is a hands-on manager who can motivate a team, maintain high-quality repair standards, and ensure the department operates safely and profitably.

Key Responsibilities

• Manage Daily Operations: Oversee all collision center activities, ensuring efficient workflow from vehicle intake and damage assessment through repairs, quality control, and delivery.
  
• Lead and Develop the Team: Supervise, coach, and support a team of 18–20 employees, including technicians, estimators, and administrative personnel.
  
• Drive Production and Efficiency: Monitor repair cycle times, technician productivity, workflow, and overall production performance.
  
• Oversee Financial Performance: Manage departmental budgets, labor costs, expenses, profitability, and key performance indicators.
  
• Maintain Quality Standards: Ensure repairs meet manufacturer specifications, industry standards, and established quality expectations.
  
• Manage Customer Relationships: Oversee customer communication, resolve escalated concerns, and maintain high levels of customer satisfaction.
  
• Coordinate Insurance Relationships: Work with insurance companies, adjusters, and other partners to support accurate estimates, approvals, and timely repairs.
  
• Ensure Safety and Compliance: Maintain a safe, organized work environment and ensure compliance with applicable regulations and operational procedures.
  
• Optimize Workflow: Identify opportunities to improve processes, reduce bottlenecks, and increase overall department performance.
  
• Monitor Performance Metrics: Track key indicators such as labor hours, sales, gross profit, cycle time, customer satisfaction, and repair quality.
  
• Support Business Growth: Develop strategies to increase repair volume, strengthen referral relationships, and maximize the collision center's overall potential.
  

Qualifications

• Previous management experience in an automotive collision center or body shop.
  
• Demonstrated ability to lead and manage a team of approximately 15–20 or more employees.
  
• Strong understanding of collision repair processes, estimating, production management, and quality control.
  
• Experience managing departmental financials, budgets, and profitability.
  
• Knowledge of insurance claims, repair authorizations, and supplement processes.
  
• Strong leadership, communication, organizational, and problem-solving skills.
  
• Ability to manage competing priorities in a fast-paced environment.
  
• Proficiency with collision center management systems and estimating software.
  
• A strong commitment to customer satisfaction, employee development, and operational excellence.
  

Compensation and Benefits

• Annual compensation of $120,000–$150,000
  
• 401(k)
  
• Health insurance
  
• Paid time off (PTO)
  
• Vision insurance