Collision Center General Manager: Lead Operations & Growth

Gerber Collision & Glass; Milwaukee (WI); On-site; USD 66,000 - 110,000; Full time

Benefits offered by this job

Annual Paid Time Off (PTO)

Parental Leave

Six paid holidays annually

401(k) with company match

Continuing Education Opportunities

Job summary

Gerber Collision & Glass in Milwaukee, WI is seeking a General Manager to lead our collision center, delivering exceptional customer experiences while overseeing daily operations and ensuring alignment with policies. You will coach team members, manage budgets, and drive KPI and insurance metrics.

This role emphasizes safety, training, and teamwork, with responsibilities including staff meetings, performance reviews, and maintaining a clean facility.

Qualifications

• Post-secondary education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.
• Attention to detail and high accuracy.
• Strong communication and coaching/leadership abilities.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates.
• Manage all estimates to ensure labor mix is within established standards.
• Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings.
• Attend monthly managers meetings.

Skills

Attention to detail

Communication

Leadership

Coaching

Education

Post-secondary education or equivalent

Leadership experience in collision repair environment

Job description

Gerber Collision & Glass in Milwaukee, WI is seeking a General Manager to lead our collision center, delivering exceptional customer experiences while overseeing daily operations and ensuring alignment with policies. You will coach team members, manage budgets, and drive KPI and insurance metrics.

This role emphasizes safety, training, and teamwork, with responsibilities including staff meetings, performance reviews, and maintaining a clean facility.