Collision Center-Estimator

Hacienda Collision LLC; Alice (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance (0

401(K) Plan with company match of 50%

Life Insurance: $50,000

Paid Vacation: 1 week in first year

Sick leave: 3 days/year

Paid Holidays: 6

Employee discounts on vehicles, parts,

Job summary

Hacienda Collision LLC in Texas is seeking a friendly receptionist to greet guests, schedule appointments, and bridge communication between customers and body shop technicians.

You will manage repair scheduling, document handling, and provide updates on progress, ensuring a smooth, customer-focused collision experience. This role requires clear communication and a professional demeanor in a fast-paced shop environment.

Qualifications

• Professional appearance is required.
• Excellent communication capabilities are essential.
• Must be able to set and achieve targeted goals.
• Ability to thrive in a fast-paced environment with many priorities.

Responsibilities

• Greet guests and schedule repairs in person or by phone.
• Communicate with customers to identify repair needs.
• Ensure documentation complies with regulations and standards.
• Photograph vehicles to document damage for insurance.
• Provide progress updates to clients and insurance partners.
• Handle inquiries about work in progress and appointments.
• Evaluate vehicle damage and determine repair necessity.
• Prepare estimates per Insurance partner and company guidelines.
• Inform customers and insurance companies of supplements on the same business day.
• Perform other duties as assigned by the Collision manager.

Skills

Professional appearance

Excellent communication

Goal setting

Fast-paced environment

Job description

Description

Must be able to greet guests, schedule appointments, and act as a liaison between customers and body shop technicians. This position is about providing our customers with a great collision experience and understanding their needs.

Duties and Responsibilities

• Schedule repair for customers, either in person or over the phone
• Communicate with customers to determine the nature of their repair needs.
• Ensure that the required documentation is complete and complies with regulations and standards.
• Photograph the vehicle to support the damage for insurance.
• Update clients on the progress of the repair and its status accordingly.
• Handle telephone inquiries regarding work in progress and appointments.
• Evaluate the vehicle thoroughly to determine the extent of damage and the need for repairs.
• Prepare estimates following Insurance partner and company guidelines.
• Communicate supplements to customers and insurance companies on the same business day as written.
• Perform other duties as assigned by the Collision manager.

Qualifications and Skills

• Professional appearance
• Excellent communication capability
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities

Benefits

1. Medical, Dental, & Vision Insurance: 100% employer-paid coverage with a variety of plan options to fit your needs, including medical plans featuring a $0 deductible and $0 copay upon completion of a baseline visit.
2. 401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.
3. Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.
4. Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
5. Sick leave 3 paid days per service year – 100% employer paid.
6. Paid Holidays: 6 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.
7. Other Perks: 5-day workweek for sales, parts, and administration positions, 90-day & annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.

Requirements

• You are at least 21 years old.
• You have a valid driver's license with an acceptable driving record.
• You will pass a pre-employment drug screen.
• You will undergo a background check.
• You understand that the 401K company match has an annual maximum amount.
• You understand that earned vacation time is based on the total time of continual employment.
• If you do not meet all these requirements, your application will not be considered.

Thank you for your interest in this position.