College Navigator

Northeast Texas Community College; Mount Pleasant (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Northeast Texas Community College in Mount Pleasant, Texas, seeks a College Navigator to provide holistic academic advising, coaching, and retention support to enrolled students. The role emphasizes persistence, completion, and transfer, using proactive strategies and predictive data to remove barriers to success.

The position involves collaboration with faculty and support offices, data tracking, and ongoing professional development to improve advising processes and student outcomes.

Qualifications

• Bachelor’s degree required; Master’s preferred.
• Bilingual English/Spanish strongly preferred.
• Experience in academic advising, student retention, or success coaching preferred.

Responsibilities

• Provide individualized academic advising and success coaching to assigned students.
• Use predictive analytics, early alerts, and progress reports to identify at‑risk students and coordinate timely interventions.
• Conduct proactive outreach via phone, email, text, and social media to engage students.
• Help students develop academic and career plans aligned with degree completion and transfer goals.
• Maintain accurate documentation of student interactions in case management systems.

Skills

Bilingual English/Spanish

Organizational skills

Analytical skills

Communication skills

Microsoft Office Suite

Student information systems

Virtual communication tools

Education

Bachelor’s degree

Master’s degree preferred

Education/Counseling/Psychology or related field

Tools

Microsoft Office

Student Information Systems

Virtual communication tools

Job description

Northeast Texas Community College Northeast Texas Community College - Mount Pleasant, Texas Open in Google Maps

College Navigator

This job is also posted in Esc Region 8 Consortium Job Board

Job Details

Job ID: 5911284

Application Deadline: Posted until filled

Posted: Sep 02, 2026 12:00 AM (UTC)

Starting Date: Immediately

Job Description

NORTHEAST TEXAS COMMUNITY COLLEGE

JOB DESCRIPTION

College Navigator

Department: Student Services Job Status: Full Time

FLSA Status: Exempt Reports To: Assoc Dir of Academic Advising

Grade/Level: Admin/Prof I Amount of Travel Required: As Needed

Work Schedule: Contract Length: 12 Months

Monday - Thursday 8AM - 6PM, Friday 8AM - 12PM

Or as assigned or needed to meet demands

GENERAL STATEMENT OF DUTIES

The College Navigator provides holistic academic advising, coaching, and retention support to assigned students, with a focus on persistence, completion, and transfer. This position uses proactive, student-centered strategies and predictive data to remove barriers to success, promote self-efficacy, and connect students to appropriate campus and community resources.

At NTCC, everyone is a recruiter, and this position embodies that philosophy by ensuring each interaction - whether with a student, parent, or community partner - creates a welcoming and encouraging experience that promotes enrollment and persistence.

MAJOR RESPONSIBILITIES

• Student Case Management & Advising
• Provide individualized academic advising and success coaching to assigned students throughout their college journey.
• Use predictive analytics, early alerts, and progress reports to identify at-risk students and coordinate timely interventions.
• Conduct proactive outreach using phone, email, text, and social media to maintain consistent student engagement.
• Support students in developing comprehensive academic and career plans aligned with degree completion and transfer goals.
• Administer and interpret non-cognitive assessments to inform academic and personal development strategies.
• Maintain accurate, detailed documentation of all student interactions in approved case management systems.
• Student Engagement & Retention Support
• Build meaningful, motivational relationships that promote student confidence and persistence.
• Identify and address academic, financial, and personal barriers that affect student performance.
• Coordinate or participate in workshops and activities focused on study skills, time management, and financial literacy.
• Encourage participation in tutoring, mentoring, and student engagement programs.
• Provide nudge communications and positive reinforcement to encourage course attendance, registration, and completion.
• Collaboration & Outreach
• Partner with faculty, Financial Aid, Counseling, TRIO, and other support offices to deliver comprehensive student assistance.
• Share student progress updates and collaborate to resolve academic or personal concerns.
• Represent Student Services at college orientations, community events, and recruitment activities.
• Participate in Student Services Council meetings, cross-departmental committees, and professional development opportunities.
• Data & Continuous Improvement
• Track and analyze student success metrics to measure impact of interventions.
• Ensure compliance with college policies, FERPA, and applicable grant requirements.
• Recommend improvements to advising processes, communication workflows, and student support strategies.
• POSITION CHARACTERISTICS
• Student-centered and culturally responsive approach.
• Strong organizational, analytical, and communication skills.
• Ability to work effectively with diverse student populations.
• Proficiency with Microsoft Office Suite, student information systems, and virtual communication tools.
• Ethical, professional behavior and commitment to confidentiality.
• Demonstrated initiative, teamwork, and service excellence.
• MINIMUM QUALIFICATIONS
• Bachelor’s degree required; Master’s preferred in Education, Counseling, Psychology, or related field.
• Experience in academic advising, student retention, or success coaching preferred.
• Bilingual (English/Spanish) strongly preferred.
• Demonstrated ability to manage projects and meet deadlines within a collaborative team environment.
• Knowledge of community college mission, goals, and populations served.

MENTAL/PHYSICAL DEMANDS AND ENVIRONMENTAL FACTORS

Tools/Equipment Used: Standard office equipment including personal computer and peripherals.

Posture: Frequent sitting and standing; occasional bending/stooping, pushing/pulling, and twisting

Motion: Repetitive hand motions; frequent keyboarding and use of mouse; occasional reaching

Lifting: Occasional light lifting and carrying (less than 15 pounds); occasional moderate lifting and carrying (15-50 pounds)

Environment: May work prolonged or irregular hours

Mental Demands: Work with frequent interruptions; maintain emotional control under stress

This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

Position Type: Full-time

Job Categories: Student Services > School/Guidance Counselor

Job Requirements

• Experience in academic advising, student retention, or success coaching preferred.
• Bilingual (English/Spanish) strongly preferred.
• Demonstrated ability to manage projects and meet deadlines within a collaborative team environment.
• Knowledge of community college mission, goals, and populations served.
• Bachelor degree preferred.
• Citizenship, residency or work visa required

Contact Information

• Crystal Chandler , Director Human Resources
• PO Box 1307
• Mt Pleasant, Texas 75456-1307
• Phone: [phone]
• Fax: [phone]
• Email: [e-mail]