College Admissions Concierge, Visitor Center

Harvard University; Cambridge (MA); Hybrid; USD 52,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Retirement plans

Tuition assistance

Commuter benefits

Job summary

Harvard University seeks an Admissions Assistant for the Harvard College Admission Visitor Center to warmly welcome prospective undergraduates and families, providing information about Harvard College and the admissions process across multiple channels, and serving as the university's face to the public.

You will respond to inquiries, coordinate logistics for visits, assist with campus events, maintain publications, and support office operations while ensuring compliance with admissions policies.

Qualifications

• Three or more years of experience.
• Bachelor's degree preferred.
• Excellent communication (oral and written) and interpersonal skills with diverse constituents.
• Ability to exercise professional judgement and tact with discretion.
• Strong attention to detail, organizational skills, and follow-through.
• Ability to work independently and as part of a team in a fast-paced environment.
• Previous experience providing high level customer service in a busy office.
• Proficient with Microsoft Office and email applications; Slate InBox a plus.
• Ability to work during Visitor Center hours (9 am–5 pm) and some weekends/holidays.

Responsibilities

• Deliver accurate information about Harvard College and admissions policies in person, by phone, or email.
• Triage calls and provide information to counselors, organizations, and alumni.
• Compose, edit, and proofread email correspondence and materials.
• Assist prospective and admitted students with academic departments and offices.
• Support Visitas weekend and hosting arrangements.
• Arrange room reservations and space setup for information sessions.
• Maintain inventory of admissions publications.
• Contribute content for Harvard College website and marketing materials.
• Ensure compliance with admissions requirements.
• May train student employees and temporary workers.

Skills

Excellent communication

Interpersonal skills

Discretion with confidential info

Attention to detail

Organization and follow-through

Independent and team work

Customer service in busy office

MS Office proficiency

Slate InBox knowledge (a plus)

Flexibility for weekends/holidays

Education

Bachelor's degree preferred

Tools

Microsoft Office

Slate InBox a plus

Job description

Harvard University seeks an Admissions Assistant for the Harvard College Admission Visitor Center to warmly welcome prospective undergraduates and families, providing information about Harvard College and the admissions process across multiple channels, and serving as the university's face to the public.

You will respond to inquiries, coordinate logistics for visits, assist with campus events, maintain publications, and support office operations while ensuring compliance with admissions policies.