Admissions & Visitor Center Associate (Hybrid)

Harvard University FAS Human Resources; Cambridge (MA); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Generous paid time off including Paren

Medical, dental, and vision health ins

Retirement plans with university con

Wellbeing resources

Tuition assistance and reimbursement

Commuter benefits

Job summary

The Harvard College Admissions Visitor Center welcomes prospective undergraduate students and their families from around the world, providing information about the College and admissions through multiple channels and serving as the face of the university.

The Admissions Assistant plays a critical role in ensuring a positive and informative experience for prospective students, admitted students, parents, guidance counselors, and others interested in the College.

Qualifications

• Three or more years of experience. (Education beyond high school may count toward experience.)
• Bachelor's degree preferred
• Excellent communication (oral and written) and interpersonal skills with diverse constituents
• Ability to exercise professional judgment and tact, and handle confidential information with discretion
• Strong attention to detail, organizational skills, and follow-through
• Ability to work independently and as a team member in a fast-paced environment
• Ability to manage large volumes of work and meet shifting deadlines with poise
• Previous experience providing high level customer service in a busy office
• Computer literacy; learn new applications; experience with Microsoft Office and email; knowledge of Slate InBox a plus
• Ability to work during Visitor Center hours (9 am–5 pm) and overtime on peak periods; some weekends/holidays

Responsibilities

• Deliver accurate information about Harvard College and admissions policies in person, by phone, or email; respond via other channels as needed
• Triage calls and provide information to high school counselors, organizations, and alumni about admissions
• Compose, edit, proofread, and prepare email correspondence and other materials
• Assist prospective/admitted students with academic departments and other offices
• Participate in Visitas weekend and welcome admitted students
• Arrange overnight hosting for admitted students unable to attend Visitas
• Handle setup for daily information sessions; assist with recruitment events
• Maintain inventory of admissions publications
• Arrange room reservations for Agassiz House
• Contribute to office operations improvements
• Gather and maintain data on visitor inquiries and engagement
• Suggest content for Harvard College website and marketing materials
• Assist in training student employees and temporary workers
• Perform additional duties as needed

Skills

Excellent communication

Interpersonal skills

Professional judgment

Attention to detail

Organizational skills

Independent work

Teamwork

Customer service

Discretion

Computer literacy

Education

Bachelor's degree preferred

Tools

Slate InBox

Microsoft Office

Email applications

Job description

The Harvard College Admissions Visitor Center welcomes prospective undergraduate students and their families from around the world, providing information about the College and admissions through multiple channels and serving as the face of the university.

The Admissions Assistant plays a critical role in ensuring a positive and informative experience for prospective students, admitted students, parents, guidance counselors, and others interested in the College.