Collector/Resolution Specialist

Witt/Kieffer; Wilkesboro (NC); On-site; USD 19,320 - 27,517; Full time

Job summary

A leading financial services firm is seeking a motivated resolution specialist/collector in Wilkesboro, NC. The ideal candidate will have 1-2 years of collections experience and strong communication skills. Responsibilities include contacting debtors, documenting collection efforts, and managing inquiries. Compensation starts at $17/hr plus commissions. This full-time role requires the ability to work independently and under pressure.

Qualifications

• Ability to communicate professionally.
• Work independently and can meet goals and deadlines.
• Intermediate computer skills.
• Preferred: Bilingual Spanish.

Responsibilities

• Contact debtors by phone, email, and/or mail to negotiate payment arrangements.
• Document all collection efforts and maintain accurate records of debtor communications.
• Research debtor accounts and make recommendations for next steps.
• Handle inbound calls and respond to debtor inquiries and payments.

Skills

Strong communication skills

Negotiation skills

Detail-oriented

Organizational skills

Interpersonal aptitude

Ability to perform under pressure

Education

High School diploma or GED

Job description

Overview

About the Organization Brock & Scott has been a trusted leader in the financial services and real estate industry for over 25 years with a commitment to helping our clients succeed. Our attorneys and staff drive solutions that create value and results to achieve client goals and help them accomplish more. Through multiple offices across our geographic footprint, we work as one team, at our best each day, putting our clients' interests first.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Diversity, Equity, & Inclusion: In principle and in practice, Brock & Scott values and seeks inclusion and diversity within our community. Brock & Scott is committed to providing a welcoming and equitable environment with opportunities for engagement regardless of individual thought, sexual orientation, gender identity and expression, culture, ethnicity and experience.

Description

We are seeking a highly motivated resolution specialist/collector to join our team. The ideal candidate will have 1-2 years of experience in collections / customer service, as well as strong communication and negotiation skills.

Responsibilities

• Contact debtors by phone, email, and/or mail to negotiate payment arrangements.
• Document all collection efforts and maintain accurate records of debtor communications.
• Research debtor accounts and make recommendations for next steps.
• Handle inbound calls and respond to debtor inquiries and payments where necessary.

Qualifications

• Ability to communicate professionally.
• Detail oriented, organized, and the ability to prioritize workload.
• Work independently and can meet goals and deadlines.
• Able to perform under pressure the functions of generating repayment documents and work garnishment files.
• Strong interpersonal aptitude.
• Be capable of making decisions within the scope of responsibility by possessing a working knowledge of the law as it pertains to collections.
• Intermediate computer skills.
• Prefer 1+ years of recent call center experience or face-to-face customer service.
• High School diploma or GED.
• Hours of Operation: Monday-Friday (open 8:30am/close 5:30pm).
• Compensation: $17/hr + commission | Earn up to $10,000+ a year in commissions.
• Preferred Qualification: Bi-lingual Spanish.

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time

Location(s) Brock & Scott, PLLC - Winston-Salem, Brock & Scott, PLLC - Wilkesboro

Shift - not applicable -

This position is currently accepting applications.

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