Account Representative - Collections

InteLogix; United States; On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Full-time position

Career Advancement

Job summary

InteLogix is seeking an Account Receivables Account Manager to support business-to-business collections for a valued client. The role requires handling outbound calls, emails, and portal communications to secure payments while maintaining high customer service levels.

The position is full-time and remote, with responsibilities including account reconciliations, dispute resolution, and timely cash application. Experience in commercial collections and strong Excel/Word skills are essential.

Qualifications

• Excellent verbal and written communication skills.
• Professional/commercial collection experience.
• Must be self-motivated and work independently with minimal supervision.
• Effective team player with strong organizational skills.

Responsibilities

• Independently place outbound calls to businesses past due on invoices.
• Contact businesses via email or portal to collect payments.
• Respond to customer requests via phone and email in a fast-paced environment.
• Reconciling complex accounts and aiding in resolving disputes with other departments.
• Prioritize and resolve customer issues and facilitate payment.
• Prepare daily cash logs and weekly aging reports.
• Review refunds for duplicate or incorrect payments.

Skills

Communication skills

Problem solving

Self-motivation

Team player

Remote work discipline

Tools

Excel

Word

Pivot tables

VLOOKUPs

SAP/CRM

Job description

Pay rate: $21/hr

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

Are you energetic, enthusiastic with an engaging personality?

Are you driven to deliver effective results while providing excellent customer service?

Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

InteLogix is hiring an Account Receivables Account Manager to help facilitate business to business collections for one of our valued clients.

Responsibilities:

• Independently place outbound calls to business that are past due on invoices
• Contact businesses via email or portal to collect payments
• Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment
• Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.
• Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment.
• Process daily and/or month-end Account reconciliations - spread sheets such as daily cash log.
• Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company.
• Preparation of weekly aging report and prioritize accounts based on overdue status.
• Account review for credit releases.

Qualifications:

• Must be able to work remote at our client office in Winston-Salem
• Professional/commercial collection experience
• Must have the ability to define and solve problems.
• Must be self-motivated, work independently with minimum supervision, and be an effective team player.
• Excellent verbal and written communication skills required.
• Excel/ Word skills including Pivot tables, VLookups and other formulas.
• SAP/CRM experience - Nice to have