Collector - Refunds & Denials

Baptist Health; United States; On-site; USD 38,000 - 48,000; Full time

Job summary

Baptist Health is seeking a Collector - Refunds & Denials (Collector II) to manage aged insurance accounts and drive timely payments. The role requires attention to detail, strong data entry skills, and experience with payer systems.

This position emphasizes process improvement and accurate documentation to accelerate collections. The ideal candidate will have a high school diploma, 1 year of healthcare-related experience, familiarity with Excel/Word, and CPAT/CPAR certification is preferred.

Qualifications

• High school diploma or equivalent required or preferred.
• One year of data entry experience required.
• Experience in healthcare payer environments preferred.
• Knowledge of Microsoft Excel and Word required.

Responsibilities

• Resolve outstanding insurance account balances over 30 days old to secure payment.
• Utilize multiple computer systems and payor systems daily.
• Support process improvements within the department and organization.
• Update patient account notes reflecting collection logic to expedite payments.

Skills

Reading

Math

Communication

Positive attitude

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties.

To learn more about Baptist Health, visit us at https://www.baptistfirst.org.

Highlights:

Summary: The Collector II shall be responsible for resolving all outstanding insurance account balances over 30 days old and any related documentation in order to receive payment in a timely manner. The Collector will utilize multiple computer systems and electronic payor systems on a daily basis. This individual shall be instrumental in facilitating organizational and departmental process and procedure improvements. Additionally, the Collector is responsible for updating patient account notes to reflect the aggressive collection logic necessary for expediting payments. This position may have additional duties assigned that are within scope of the role.

Education / Experience: High school diploma or equivalent. Previous background of working in a healthcare related field, with knowledge of third party payers for at least 1 year preferred. Previous background working with healthcare insurance companies to resolve payment complications preferred. At least 1 year of data entry required. PC experience required with knowledge of Excel and Word applications. Healthcare collection experience preferred.

License / Certification: CPAT/CPAR certification preferred

Knowledge, Skills, and Abilities

• Ability to read and write proficiently.
• Good math skills.
• Excellent communication skills, both verbal and written.
• Demonstrates positive attitude and acceptance of Baptist Health values.

Work Conditions/Physical Requirements:

• Position requires sitting for 70% of the workday and mobility 30% of the workday.
• There is occasional stooping, bending, kneeling, and crouching.
• There is frequent reaching, use of hands and repetitive action.
• Requires occasional lifting or carrying up to 20 pounds, pushing/pulling up to 20 pounds.
• There is a continuous need for speaking with clear diction and hearing sensitivity in conversation either by phone or in person.
• Continuous visual acuity at close and distant range.
• Inside protected from weather conditions but not necessarily from temperature changes. Minimal noise levels.
• Much exposure to computer work.
• Occasional exposure to risk of electrical shock.
• Some exposure to infectious disease while performing job-related tasks.
• Some exposure to hazardous chemicals. Occasional exposure to radiation.

Primary Location:

Corporate

Job:

Collector - Refunds & Denials

Collector II

Job Type:

Regular-Full time

Shift:

First Shift (United States of America)