Collector - Refunds & Denials

The Health Care Authority for Baptist Health, An Affiliate of UAB Health System; United States; On-site; USD 35,000 - 55,000; Full time

Job summary

Baptist Health is the leading healthcare system in central Alabama, serving inpatient and outpatient populations across multiple counties. The Collector II role focuses on resolving aged insurance balances, managing denials, and facilitating timely payments while supporting system-wide process improvements.

Primary duties include using payor systems, maintaining accurate notes, and collaborating with teams to optimize collections.

Qualifications

• High school diploma or equivalent.
• Healthcare collection experience preferred.
• 1 year of data entry required.
• Knowledge of third party payers preferred.
• Excel and Word proficiency required.

Responsibilities

• Resolve outstanding insurance account balances >30 days old to secure payment.
• Utilize multiple computer systems and electronic payor systems daily.
• Update patient account notes reflecting aggressive collection logic.
• Contribute to process and procedure improvements within the department.

Skills

Communication

Math skills

Reading & writing

Education

High school diploma or equivalent

Tools

Excel

Word

Data entry

Job description

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties. To learn more about Baptist Health, visit us at https://www.baptistfirst.org.

Highlights:

Summary: The Collector II shall be responsible for resolving all outstanding insurance account balances over 30 days old and any related documentation in order to receive payment in a timely manner. The Collector will utilize multiple computer systems and electronic payor systems on a daily basis. This individual shall be instrumental in facilitating organizational and departmental process and procedure improvements. Additionally, the Collector is responsible for updating patient account notes to reflect the aggressive collection logic necessary for expediting payments. This position may have additional duties assigned that are within scope of the role.

Education / Experience:

High school diploma or equivalent. Previous background of working in a healthcare related field, with knowledge of third party payers for at least 1 year preferred. Previous background working with healthcare insurance companies to resolve payment complications preferred. At least 1 year of data entry required. PC experience required with knowledge of Excel and Word applications. Healthcare collection experience preferred.

License / Certification:

CPAT/CPAR certification preferred

Knowledge, Skills, and Abilities:

• Ability to read and write proficiently.
• Good math skills.
• Excellent communication skills, both verbal and written.
• Demonstrates positive attitude and acceptance of Baptist Health values.

Work Conditions/Physical Requirements:

Position requires sitting for 70% of the workday and mobility 30% of the workday. There is occasional stooping, bending, kneeling, and crouching. There is frequent reaching, use of hands and repetitive action. Requires occasional lifting or carrying up to 20 pounds, pushing/pulling up to 20 pounds. There is a continuous need for speaking with clear diction and hearing sensitivity in conversation either by phone or in person. Continuous visual acuity at close and distant range. Inside protected from weather conditions but not necessarily from temperature changes. Minimal noise levels. Much exposure to computer work. Occasional exposure to risk of electrical shock. Some exposure to infectious disease while performing job-related tasks. Some exposure to hazardous chemicals. Occasional exposure to radiation.

Primary Location:

Corporate Job: Collector - Refunds & Denials Collector II

Job Type:

Regular-Full time

Shift:

First Shift (United States of America)

Baptist Health is recognized by Forbes as one of America’s best employers in the state of Alabama.