Collector

Consumers Credit Union; Kalamazoo (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

401(k) with match

Paid time off

Gym memberships

Tuition reimbursement

Life coaching

Wellness programs

Loan discounts

Job summary

Consumers Credit Union is seeking a motivated Collector to support the Collections department in managing our consumer lending and mortgage portfolios. The role involves contacting delinquent members, collecting on payments or collateral, and delivering exceptional member service.

You will work within a team, following industry regulations, and leverage knowledge of our products and policies to optimize recovery while protecting member confidentiality.

Qualifications

• Familiar with consumer, business and real estate collection processes.
• Knowledge of Fair Debt Collection Practices Act and related regulations.
• Strong analytical and problem solving abilities.
• Excellent written and verbal communication skills.
• Ability to listen attentively and show empathy towards members.
• Attention to detail in documenting calls and actions.
• Comfortable navigating multiple software environments.
• Understanding of credit union history and policies.

Responsibilities

• Meet assigned collection goals as set by the Collection Manager.
• Make collection calls to delinquent members across consumer, business and real estate portfolios.
• Place detailed collection notes on all delinquent accounts.
• Counsel delinquent members regarding debts and repayment options.
• Occasionally perform on-site field calls as needed.
• Follow servicing guidelines for delinquent mortgages.
• Assist in other areas as directed by supervisor.
• Demonstrate knowledge of Consumers products and services.
• Uphold member confidentiality.
• Contribute to a collaborative team environment.

Skills

Collections knowledge

FDCPA/FCRA understanding

Analytical thinking

Communication skills

Empathy

Attention to detail

Tech savvy

Credit union culture

Policy understanding

Team collaboration

Education

High school diploma or equivalent

Job description

Collector

Consumers Credit Union is looking to hire a passionate Collector. As a Collector, you will support the Collection department with the management of our consumer lending and mortgage portfolio; acting on delinquent accounts, collecting on payments and/or collateral, while providing superior member service to enhance member relationships.

What you will be doing:

• Meet assigned goals as determined by the Collection Manager.
• Make collection calls to delinquent members (consumer, business and real estate).
• Place collection notes on all delinquent accounts called.
• Counsel delinquent member regarding their debts.
• Make on-site field calls as needed.
• Comply with all servicing guidelines for delinquent mortgages.
• Assist in any area as directed by your supervisor.
• Demonstrate knowledge of all Consumers products and services.
• Upholds member confidentiality.
• Assist in any area as directed by your supervisor.

What you’ll bring to the table:

• Knowledge of all aspects of collections, including a good understanding of the Fair Debt Collection Practices Act, Fair Credit Reporting Act, and legal aspects of collections.
• Good analytical judgment and creative problem solving capabilities.
• Excellent written and verbal communication skills.
• Strong listening and empathy skills.
• Attention to detail.
• Knowledge of current technology; able to easily navigate multiple software environments.
• Understanding of credit union history, philosophy, culture, values, and vision.
• Understanding of Consumers rules, regulations and operating policies and procedures.
• High school graduate or equivalent.

What you didn't know about the team:

At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.

Perks:

Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don’t forget, loan discounts.

We are committed to Equal Employment Opportunity.

We are a proud Veteran & Military Friendly Employer.