Collector I

First Commerce Credit Union; Tallahassee (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Holidays

Employee assistance

Training & development

Referral bonus

Job summary

First Commerce Credit Union seeks a Collector I to engage with members facing past-due accounts, offering practical repayment options while protecting member data and credit union assets.

You’ll handle delinquency cases with empathy, document actions, and coordinate with internal teams to finalize arrangements, all in a member-first environment.

Qualifications

• Strong communication and interpersonal skills for sensitive financial conversations.
• Problem-solving to identify beneficial solutions for member and organization.
• Basic computer proficiency to document and manage account information.
• Organizational and time-management abilities for handling multiple tasks.
• Detail-oriented with a commitment to accuracy and compliance.
• Bilingual Spanish is a plus for serving a diverse community.

Responsibilities

• Serve as a key contact for members with past-due or negative accounts via phone, email, or in person.
• Understand member situations and provide suitable repayment solutions.
• Monitor delinquent loans and arrange repayment plans.
• Document collection activity and ensure records are accurate and up to date.
• Support notices, credit reporting, and preparation for potential legal or recovery actions.
• Build respectful, professional relationships with members.

Skills

Communication skills

Empathy

Problem-solving

Documentation

Time management

Bilingual Spanish

Education

High school diploma or equivalent

Job description

Love Helping Members Find Financial Solutions? Join First Commerce Credit Union as a Collector I!

If you're someone who can balance problem-solving with empathy - and you're confident navigating difficult conversations - this could be the perfect role for you. At First Commerce Credit Union, we're not just about banking - we're about empowering generations and transforming communities

As a Collector I, you'll play an important role in supporting our members through challenging financial situations while helping protect the credit union's assets. You'll work directly with members to resolve delinquent accounts and create solutions that meet their needs - all while delivering Remarkable Member Service.

What You'll Be Doing

You’ll serve as a key point of contact for members with past due or negative accounts; connecting with them by phone, email, or in person to understand their situation and provide solutions. From monitoring delinquent loans to arranging repayment plans, you’ll take a proactive approach to account resolution. You’ll document collection activity, perform account research, and ensure member records are accurate and up to date. You’ll also support administrative processes like processing payment arrangements, preparing notices, assisting with credit reporting, and ensuring documentation is complete for accounts moving toward legal or recovery actions. Most importantly, you’ll build positive, respectful relationships with members - approaching each interaction with professionalism, discretion, and care.

What You Bring to the Table

• Strong communication and interpersonal skills with the ability to handle sensitive financial conversations tactfully.
• Problem-solving skills and the ability to identify solutions that benefit both the member and the organization.
• Basic computer proficiency and the ability to document and manage account information effectively.
• Strong organizational and time management abilities.
• A detail-oriented mindset with a commitment to accuracy and compliance.
• The ability to manage multiple priorities while maintaining professionalism under pressure.
• We welcome candidates who can communicate in more than one language. Bilingual proficiency in Spanish is a plus, as it helps us better serve our diverse community.

Preferred Experience:

• 6+ months of First Commerce experience or 1+ year of collections experience, preferably within a financial institution.
• High school diploma or equivalent.

Why First Commerce?

We're a full-service, member-owned credit union with deep roots in the community and a bold vision for the future. Our culture is built on integrity, innovation, and service excellence. At First Commerce, you're not just joining a company - you're joining a cause.

What's in It for You?

We believe in taking care of our team just like we take care of our members. Here's what you can expect:

• Competitive hourly pay
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Employee assistance programs
• Ongoing training and career development
• Opportunities to grow within the credit union

Plus, you'll be part of a team that's supportive, energetic, and passionate about making a difference. And if you help us find our next great hire? You'll earn a $500 referral bonus!

First Commerce Credit Union – Where Service Meets Purpose.