Collector

Illinois Credit Union League, Inc.; Naperville (IL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

HSA

FSA

Paid Time Off

Job summary

Illinois Credit Union League, Inc. seeks a Collector to help credit unions resolve delinquent loans while staying compliant with laws and policies. You will manage outbound/inbound calls, negotiate payment arrangements, and document activity accurately.

Skip-tracing, repossession support, and coordination with other departments ensure timely resolution. Within 12 months, you’ll pursue Certified Collectors status and complete ongoing re-certification as required.

Qualifications

• Strong phone presence with clear verbal and written communication.
• Detail-focused documentation and dependable follow-through.
• Ability to prioritize, stay organized, and work independently or with a team.
• High School Diploma/GED preferred; 1-3 years related experience preferred.
• Working knowledge of Outlook, Word, and Excel.

Responsibilities

• Review queues and prioritize accounts to map next steps.
• Make professional outbound/inbound contacts and negotiate payment arrangements.
• Maintain accurate, timely notes and ensure follow-ups are completed.
• Support skip-tracing, repossession and bankruptcy activity as needed.
• Coordinate with manager and other departments to protect reputation and close items.

Skills

Phone skills

Communication

Attention to detail

Organizational skills

Independent or team work

Education

High School Diploma/GED

Tools

Outlook

Word

Excel

Job description

The Mission

As a Collector, you'll help credit unions resolve delinquent loans while staying fully aligned with applicable laws, policies, and procedures. This role exists to protect member relationships, recover balances responsibly, and keep account activity documented and compliant.

Key responsibilities include making professional outbound/inbound contacts, negotiating payment arrangements with sound judgment, and maintaining accurate, timely notes and follow-ups. You'll also perform skip-tracing when needed, support repossession and bankruptcy activity, and follow established correspondence standards. Within 12 months, you'll work toward Certified Collectors status and complete ongoing re-certification as required.

Required skills/qualifications:

• Strong phone presence with clear verbal and written communication
• Detail-focused documentation and dependable follow-through
• Ability to prioritize, stay organized, and work independently or with a team
• High School Diploma/GED preferred; 1-3 years related experience preferred
• Working knowledge of Outlook, Word, and Excel

Rewards That Matter

Medical, Dental, and Vision coverage to keep you at your best, plus Life Insurance for added peace of mind. Build your future with a 401(k), and choose the savings tools that fit your life with a Health Savings Account (HSA) and Flexible Spending Account (FSA). You'll also have Paid Time Off to recharge and come back strong.

A Day, In Motion

You'll start by reviewing your queue, prioritizing accounts, and mapping out the best next steps. The day moves quickly between focused call blocks, short documentation bursts, and scheduled follow-ups you set to keep momentum. You'll lean on established procedures and templates, then pivot smoothly when new information comes in-like updated contact details or a time-sensitive status change. Throughout the day, you'll coordinate as needed with your manager or other departments to keep work flowing, protect the ICUL System's reputation, and close the loop on open items before signing off.