Collector

Consumers Credit Union, Illinois; Lake Forest (IL); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Pension plan

Annual bonus opportunity

Job summary

Consumers Credit Union in Lake Forest, IL is seeking a dependable Collector to join our Collections team. You will engage with members in early delinquency, explain options, and set up payment arrangements while maintaining accurate records.

The role emphasizes strong customer service, communication, and the ability to navigate sensitive conversations in a collaborative, team-driven environment. Hybrid onsite/remote work is available with regular daytime hours.

Qualifications

• High school diploma or GED is required.
• 1 year minimum in banking, financial services, customer service, collections or related field; 4+ years preferred.
• Bi-lingual English and Spanish preferred.
• Strong customer service and communication skills.

Responsibilities

• Communicate professionally with members via inbound and outbound calls regarding past-due payments.
• Help members bring accounts current by explaining payment options and establishing arrangements.
• Educate members on online banking, payment tools, and available resources.
• Manage early-stage delinquent accounts for auto loans, credit cards, and HELOCs.
• Maintain documentation of member conversations, account status, and collection activity.
• Review queues and cases to keep follow-ups current.
• Assist with repossession-related cases, including member notification and options explained.
• Respond to collection-related emails promptly and professionally.
• Monitor member payment activity and share trends with management.
• Collaborate with other departments to improve processes and support organizational goals.

Skills

Customer service

Communication skills

Bilingual English & Spanish

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

CRM systems

Job description

Lake Forest - Corporate Office
300 N Field Drive
Lake Forest, IL 60045, USA

Description

Join Our Team as a Collector and make a difference when members need it the most.

Consumers Credit Union is looking for a dependable, service-oriented Collector to join our Collections team. In this role, you will work with members experiencing early-stage delinquency, helping them understand their options, establish payment arrangements, and move their accounts toward a positive resolution.

This is an excellent opportunity for someone who combines strong customer service skills with sound judgment, organization, and the confidence to navigate challenging conversations. You will be part of a collaborative and supportive team that is committed to helping members, improving processes, and finding more efficient ways to work.

What You’ll Do

• Communicate professionally with members through inbound and outbound calls regarding past-due payments.
• Help members bring accounts current by explaining payment options and establishing appropriate payment arrangements.
• Educate members on online banking, payment tools, and other available resources.
• Manage early-stage delinquent accounts for auto loans, credit cards, and home equity lines of credit.
• Maintain accurate documentation of member conversations, account status, payment arrangements, and collection activity.
• Review assigned queues and cases to ensure accounts and required follow-up activities remain current.
• Assist with repossession-related cases, including member notification and explanation of available options.
• Respond promptly and professionally to collection-related emails from members and external organizations.
• Monitor member payment activity and share relevant trends with management.
• Collaborate with other departments to improve processes and contribute to departmental projects and organizational goals.

What You’ll Bring

• High school diploma or GED is required.
• A minimum of 1 year of experience in banking, financial services, customer service, collections, or a related field. 4+ years of experience is preferred and candidates having previous collections or financial institution experience will be prioritized.
• Bi-lingual English and Spanish is preferred.
• Strong customer service and communication skills.
• Ability to manage multiple priorities and organize daily work independently.
• Dependability, reliability, and consistent attendance.
• Comfort handling sensitive, challenging, or occasionally difficult member conversations.
• Proficiency with computers and Microsoft Office applications.
• Ability to learn new systems and processes.
• Strong analytical and account-review skills.
• A proactive mindset and willingness to identify opportunities for process improvement.

Location and Schedule Details

Location: CCU’s HQ in Lake Forest, Illinois
Work arrangement: Hybrid role; two days onsite and three days remote (local candidates only)
Schedule: Monday through Friday, primarily during 8:00 am-5:00 pm operating hours. You will be scheduled to work until 6:00 pm one day/week and on Saturday from 9:00 am-1:00 pm.

Compensation

The range for this role is $20.16-30.25 per hour and it’s eligible for an annual bonus opportunity. A specific compensation offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4.6 billion in assets and serves more than 285,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. We’ve been recognized as a Great Place to Work®, and we’re committed to growing both our business and our people. To learn more, visit myconsumers.org

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: [e-mail] or 877-275-2228.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.