Fraud Operations Specialist

Citi; New York (NY); On-site; USD 4,400 - 5,800; Full time

Job summary

Citi in Pune, India is seeking an entry-level Fraud Operations Specialist to support day-to-day operations, including record maintenance, storage and retrieval of records, and account opening in coordination with the Operations - Core Team.

The role serves as a liaison among operations staff, relationship managers, project managers, custodians and clients, driving compliant, accurate work.

Qualifications

• 0-3 years of relevant experience.
• Advanced Excel with AI, Power BI, retail banking knowledge, US retail banking basics, Lean certification preferred.
• Credit Card domain process experience and MS Excel skills preferred.
• Experience in a business office or operational environment.
• Detail-oriented with strong analytical and math skills.

Responsibilities

• Follow procedures to complete complex assignments and resolve problems requiring in-depth investigation.
• Assist team as subject matter expert; lead special projects and train new hires as needed.
• Conduct basic analysis and workflow management.
• Support an expansive array of products and services.
• Communicate with senior managers and support activities to mitigate risk and protect Citi.
• Escalate and report control issues with transparency.

Skills

Excel with AI

Power BI

Retail banking knowledge

US Retail Banking basics

Lean Certification

Credit Card domain

MS Excel

Attention to detail

Operational environment

Education

Bachelor's Degree

Job description

Fraud Operations Specialist

Job Req Id

261001174

Location(s)

Pune, Maharashtra, India

Job Type

On-Site/Resident

Posted

Oct. 08, 2026

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Job Overview

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualification

• 0-3 years of relevant experience
• Advanced Excel with AI, Power BI, Retail domain knowledge, basic understanding of US Retail Banking, Lean Certification (preferred)
• Experienced candidates with Credit Card domain process experience and MS Excel skills (preferred)
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area area

Education:

• Bachelor's Degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Operations - Core

Job Family

Operations Support

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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