Ops Sup Analyst

Citi; New York (NY); In loco; USD 6200 - 9300; Tempo pieno

Descrizione del lavoro

Citi is seeking an Ops Sup Analyst 2 in Pune to provide operations support, including record maintenance, account updates, imaging, and account openings with the account services team. You will liaise with operations staff, relationship managers, project managers, custodians and clients to ensure smooth processing and compliance.

The role requires 2–4 years of relevant experience, proficiency in Microsoft Office, ability to work under pressure and meet deadlines, and a bachelor’s degree or

Competenze

• Bachelor’s degree/University degree or equivalent experience.
• Proficient in Microsoft Office.
• Ability to work under pressure and meet deadlines.
• Strong communication and organizational skills.

Mansioni

• Timely and accurate completion of complex tasks and data validations.
• Serve as liaison to business for work assignments and content approval.
• Monitor work progression and ensure completion by due date.
• Maintain records, imaging and account maintenance as needed.

Conoscenze

Experience 2-4 years

Microsoft Office proficiency

Formazione

Bachelor’s degree

Strumenti

Microsoft Office

Descrizione del lavoro

Ops Sup Analyst

Job Req Id:

26997362

Location(s):

Pune, Maharashtra, India

Job Type:

On-Site/Resident

Posted:

Sep. 29, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the account services team. Responsibilities: support the Wire Operations department which performs account maintenance and servicing on Retail Bank Accounts as required by regulatory rules. Support account financial adjustments due to returned deposited items or as request by the branch or client.

Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Timely and accurate completion of complex tasks, data validations of products in support of operations, audit and agency initiatives.
• Supporting management in completion of assignments to meet multiple, aggressive deadlines. Ability to analyze and provide input to Team Managers based on department procedures and escalates issues to team managers based on risk exposure.
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 4-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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