Collections Supervisor

Ensign Services; San Juan Capistrano (CA); Remote; USD 75,000 - 90,000; Full time

Job summary

An established industry player is seeking a skilled Collections Supervisor to lead their collections team. This role involves optimizing collections processes, communicating with debtors, and coordinating with legal teams across multiple states. The company values its employees and offers a competitive salary and benefits package, including opportunities for professional growth. Join a dynamic team dedicated to excellence in the post-acute care industry, where your contributions will directly impact the success of facilities nationwide. If you're a motivated individual with a passion for collections and compliance, this is the perfect opportunity for you.

Benefits

Medical/Dental/Vision coverage

Company-provided life insurance

401(k) with company match

Sick/Vacation plans

Professional growth and development opportunities

Qualifications

• 5+ years of in-house or legal department collection experience.
• Knowledge of local rules of court collection matters.

Responsibilities

• Lead, develop, and grow the collections team and processes nationwide.
• Negotiate settlements and monitor payment plans.
• Prepare collection accounts for suit and assist with small claims court paperwork.

Skills

Knowledge of Fair Debt Collection Practices Act (FDCPA)

Ability to write clearly and concisely

Detail-oriented

Ability to prioritize and multitask

Self-starter who can work without extensive oversight

Education

ABA-recognized paralegal certificate

Tools

Computerized information retrieval systems

Job description

Collections Supervisor

About the Company:
Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc., whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 350 facilities in the long-term care continuum which facilities collectively employ over 48,000 employees.

ESI is known as the “Service Center” and it provides the facilities with necessary “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, legal, risk management, and learning management. This structure allows on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people. We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (CAPLICO) seriously and strive to provide a work experience that proves it!

About the Opportunity:
We currently seek an experienced Collections Supervisor to lead, develop and grow our collections team and processes nationwide, with a primary focus on Texas. As the Collections Supervisor, you will serve as a front-line resource for our facility clients relating to all aspects of collections, work with internal and external counsel for collection purposes, and eventually manage the collections team and processes.

Key Responsibilities:

1. Review facility debt reports
2. Develop processes and strategies to optimize collections
3. Research and review asset search reports
4. Perform skip traces and asset, judgment, lien, and bankruptcy searches
5. Investigate public records for assets, including real estate records and prior judgments
6. Communicate and correspond with debtors for account resolution
7. Negotiate settlements, set-up and monitor payment plans
8. Coordinate with facilities and legal team on the commencement of the collection process
9. Communicate with outside attorneys on the collection of arrears
10. Prepare collection accounts for suit
11. Assist facilities with small claims court paperwork and process
12. Draft pleadings
13. Coordinate service of process
14. Prepare abstracts of judgment, judgment liens and releases
15. Prepare writs of execution, bank levies, wage levies
16. Prepare acknowledgement of satisfaction of judgments
17. Provide trainings to facility clients

Preferred Qualifications:

• Knowledge of Fair Debt Collection Practices Act (FDCPA) and Texas Debt Collection Practices Act
• Knowledge of rules of civil procedure and local rules of court collection matters
• Familiarity with Judicial Council forms and procedures for filings in collection matters
• Knowledge of computerized information retrieval systems and research systems, including court websites
• Ability to write clearly and concisely
• Knowledge of probate and filing claims against estates
• Ability to prioritize and multitask
• Detail-oriented
• Self-starter who can work without extensive oversight

Required Education and Experience:
ABA-recognized paralegal certificate
5 years minimum of in-house or legal department collection experience

Additional Information:
This full-time, exempt position will be remote or based at one of our Service Centers in Orange County, California, Dallas, Texas or Arizona depending on location of hire.
We are committed to providing a competitive benefits and compensation package which includes a salary range of between $75,000 to $90,000 (DOE) and may be eligible for bonus, medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. We also believe in supporting our employee’s professional growth and development through our Learning Management System as well as training sessions and seminars.

Ensign Services, Inc. is an Equal Opportunity Employer. Pre-employment criminal background screening required.