Collections Supervisor

Ensign Services, Inc.; Dallas (TX); Remote; USD 75,000 - 90,000; Full time

Job summary

An established industry player is seeking a Collections Supervisor to lead their collections team with a focus on Texas. This dynamic role involves optimizing collection processes, negotiating settlements, and ensuring compliance with debt collection laws. The ideal candidate will have a strong background in legal collections and an ABA-recognized paralegal certificate. Join a forward-thinking company that values its employees and offers a competitive salary package, including bonuses and comprehensive benefits. This position offers flexibility with remote work options, making it an exciting opportunity for professionals looking to grow in the post-acute care industry.

Benefits

Medical/Dental/Vision coverage

Company-provided life insurance

401(k) with company match

Sick/Vacation plans

Professional growth and development opportunities

Qualifications

• 5+ years of in-house or legal department collection experience required.
• Knowledge of civil procedure and local rules for collection matters.

Responsibilities

• Lead and develop the collections team and processes nationwide.
• Negotiate settlements and monitor payment plans for debtors.
• Communicate with outside attorneys regarding collections.

Skills

Knowledge of Fair Debt Collection Practices Act (FDCPA)

Knowledge of Texas Debt Collection Practices Act

Ability to write clearly and concisely

Ability to prioritize and multitask

Detail-oriented

Self-starter

Education

ABA-recognized paralegal certificate

Tools

Computerized information retrieval systems

Research systems

Job description

Collections Supervisor

About the Company:
Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc., whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 350 facilities in the long-term care continuum which facilities collectively employ over 48,000 employees.

ESI is known as the “Service Center” and it provides the facilities with necessary “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, legal, risk management, and learning management. This structure allows on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people. We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (CAPLICO) seriously and strive to provide a work experience that proves it!

About the Opportunity:
We currently seek an experienced Collections Supervisor to lead, develop and grow our collections team and processes nationwide, with a primary focus on Texas. As the Collections Supervisor you will serve as a front-line resource for our facility clients relating to all aspects of collections, work with internal and external counsel for collection purposes, and eventually manage the collections team and processes.

Key Responsibilities:

• Review facility debt reports
• Develop processes and strategies to optimize collections
• Research and review asset search reports
• Perform skip traces and asset, judgment, lien, and bankruptcy searches
• Investigate public records for assets, including real estate records and prior judgments
• Communicate and correspond with debtors for account resolution
• Negotiate settlements, set-up and monitor payment plans
• Coordinate with facilities and legal team on the commencement of the collection process
• Communicate with outside attorneys on the collection of arrears
• Prepare collection accounts for suit
• Assist facilities with small claims court paperwork and process
• Draft pleadings
• Coordinate service of process
• Prepare abstracts of judgment, judgment liens and releases
• Prepare writs of execution, bank levies, wage levies
• Prepare acknowledgement of satisfaction of judgments
• Provide trainings to facility clients

Preferred Qualifications:

• Knowledge of Fair Debt Collection Practices Act (FDCPA) and Texas Debt Collection Practices Act
• Knowledge of rules of civil procedure and local rules of court collection matters
• Familiarity with Judicial Council forms and procedures for filings in collection matters
• Knowledge of computerized information retrieval systems and research systems, including court websites
• Ability to write clearly and concisely
• Knowledge of probate and filing claims against estates
• Ability to prioritize and multitask
• Detail-oriented
• Self-starter who can work without extensive oversight

Required Education and Experience:
ABA-recognized paralegal certificate
5 years minimum of in-house or legal department collection experience

Additional Information:
This full-time, exempt position will be remote or based at one of our Service Centers in Orange County, California, Dallas, Texas or Arizona depending on location of hire.
We are committed to providing a competitive benefits and compensation package which includes a salary range of between $75,000 to $90,000 (DOE) and may be eligible for bonus, medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. We also believe in supporting our employee’s professional growth and development through our Learning Management System as well as training sessions and seminars.

Ensign Services, Inc. is an Equal Opportunity Employer. Pre-employment criminal background screening required.