Collections Supervisor

Addison Group; Irving (TX); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Addison Group is seeking a hands-on Collections Supervisor in Irving, TX, with on-site work and a salary range of $70,000–$75,000 per year. You will lead a team of Collections Specialists, oversee a large AR portfolio, coach staff, and improve processes to enhance cash collection and performance.

The role emphasizes strong leadership, expert AR knowledge, and collaboration with Accounting, Sales, and Operations to resolve issues and drive efficiency. On-site with a comprehensive benefits package.

Qualifications

• Minimum of 3-4 years of supervisory or people-management experience, preferably overseeing a team of five or more employees.
• Strong experience in Accounts Receivable, Collections, Credit, or related financial operations.
• Demonstrated ability to manage a high-volume customer receivables portfolio; portfolios of $400 million+ annually preferred.
• Solid understanding of AR aging, payment terms, collection strategies, and account reconciliation.

Responsibilities

• Lead and develop a team of Collections Specialists through coaching, training, performance reviews, and ongoing feedback.
• Coordinate daily workloads and collection priorities to ensure team goals and deadlines are met.
• Oversee a large accounts receivable portfolio, monitoring overdue balances and collection risks.
• Review aging reports and ensure follow-up on past-due accounts (30, 60, 90+ days).
• Research complex account discrepancies and assist with resolving payment issues, deductions, claims, and disputes.
• Serve as primary escalation contact for collection-related concerns from customers and internal teams.
• Prepare and analyze recurring AR reports to evaluate performance and communicate results to management.
• Partner with Accounting, Sales, Customer Service, Operations to resolve issues and improve outcomes.

Skills

Accounts Receivable

Collections

Team Leadership

Process Improvement

Excel

Communication

Cross-functional collaboration

Education

Bachelor's degree in Accounting/Finance

Tools

ERP systems

EDI transactions

Office Suite (Excel, Outlook)

Job description

Job Title: Collections Supervisor

Location (city, state): Irving, Texas

Assignment Type: Direct Hire, Full-Time

Pay: $70,000-$75,000 annually, with some flexibility based on experience and qualifications

Work Schedule: 100% On-site. Flexible schedule.

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is an established organization seeking a knowledgeable finance professional to lead its accounts receivable collections function. This is an opportunity to join a team where effective leadership, customer relationships, and operational efficiency play an important role in supporting financial performance and cash flow.

Job Description:

We are seeking a hands-on Collections Supervisor to oversee daily collections operations, manage team performance, and ensure timely resolution of outstanding customer balances. This individual will lead a team of Collections Specialists while remaining actively involved in complex account research, payment disputes, and escalated collection matters.

The ideal candidate has a strong background in accounts receivable, experience managing a substantial customer portfolio, and a proven ability to coach employees, analyze financial data, and implement process improvements. This role requires a balance of people management, analytical thinking, customer service, and direct involvement in collection activities.

Key Responsibilities:

• Lead and develop a team of Collections Specialists through coaching, training, performance reviews, and ongoing feedback.
• Coordinate daily workloads and collection priorities to ensure team goals and deadlines are consistently met.
• Oversee a large accounts receivable portfolio, monitoring overdue balances, customer payment patterns, and collection risks.
• Review aging reports and ensure appropriate follow-up on past-due accounts, including balances outstanding for 30, 60, and 90 or more days.
• Research complex account discrepancies and assist with resolving payment issues, deductions, claims, and customer disputes.
• Serve as the primary escalation contact for collection-related concerns from customers and internal team members.
• Prepare and analyze recurring accounts receivable reports to evaluate collection performance, identify trends, and communicate results to management.
• Review account documentation, collection notes, and supporting records to ensure accuracy and compliance with established procedures.
• Partner with Accounting, Sales, Customer Service, Operations, and other departments to resolve account issues and improve collection outcomes.
• Manage the team's shared statements inbox and coordinate the resolution of electronic data interchange (EDI) issues affecting customer accounts.
• Support month-end activities, departmental controls, and the development of standardized operating procedures.
• Identify workflow inefficiencies and implement practical improvements to strengthen productivity, accuracy, and cash collection results.
• Provide direct collection support during staffing shortages or when complex accounts require additional attention.

Qualifications:

• Minimum of 3-4 years of supervisory or people-management experience, preferably overseeing a team of five or more employees.
• Strong experience in Accounts Receivable, Collections, Credit, or a related financial operations role.
• Demonstrated ability to manage a high-volume customer receivables portfolio; experience with portfolios of $400 million or more annually is preferred.
• Solid understanding of accounts receivable aging, payment terms, collection strategies, account reconciliation, deductions, and claims.
• Proven leadership skills, including employee development, performance management, and accountability.
• Strong analytical and problem-solving abilities, with experience identifying trends and resolving complex account issues.
• Excellent communication and organizational skills, with the ability to manage competing priorities effectively.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• High attention to detail and a commitment to accurate reporting and documentation.
• Ability to work independently while maintaining a hands-on approach to team operations and collection activities.

Preferred Qualifications:

• Experience working with customer portals, ERP systems, and accounting software.
• Knowledge of EDI transactions and related account resolution processes.
• Experience developing standard operating procedures and implementing process improvements.
• Background in retail, manufacturing, distribution, consumer products, or other high-volume business environments.
• Bachelor's degree in Accounting, Finance, Business, or a related field preferred; equivalent professional experience may be considered.

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