Collections Supervisor

Regional Management; Greer (SC); On-site; USD 65,000 - 80,000; Full time

Job summary

Regional in Greer, SC is seeking a Supervisor of Centralized Collections to lead a dedicated team, monitor performance, and implement process improvements. You will coach staff, manage scheduling, and partner with senior leadership on strategic initiatives to reduce delinquencies and improve customer outcomes.

This role requires 1+ year leadership experience, 3+ years in collections, and a high school diploma.

Qualifications

• 1+ years of experience in a leadership/management role.
• 3+ years of experience in collections.
• High school diploma or equivalent.
• Strong knowledge of Microsoft Office.
• Preferred: experience in consumer finance.
• Excellent communication, interpersonal, and organizational skills.

Responsibilities

• Train and develop staff members of the Centralized Collections team.
• Monitor departmental metrics to ensure performance standards are met.
• Recommend and implement process improvements when needed.
• Work with senior leadership to implement strategic initiatives.
• Conduct account audits and communicate results to team members.
• Facilitate escalation resolutions with Regional customers and team members.
• Resolve employee issues where necessary.
• Facilitate scheduling to ensure proper coverage.
• Other duties as assigned by leadership.

Skills

Leadership/Management

Collections experience

Interpersonal skills

Communication

Presentation skills

Integrity

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times.We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team.If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!The Supervisor of Centralized Collections is responsible for the day-to-day supervision of a collections team in the Centralized Collections Department.Duties and ResponsibilitiesTrain and develop staff members of the Centralized Collections teamMonitor departmental metrics to ensure performance standards are metRecommend and implement process improvements when neededWork with senior leadership to implement strategic initiativesConduct account audits and communicate results to team membersFacilitate escalation resolutions with Regional customers and team membersResolve employee issues where necessaryFacilitate scheduling to ensure proper coverageOther duties as assigned by leadership.Minimum Qualifications1+ years of experience required in Leadership/Management role3+ years previous Collections experienceHigh school diploma or equivalentStrong knowledge of Microsoft OfficeMust pass pre-employment screeningPreferred QualificationsPrevious experience in consumer finance industry.Critical CompetenciesStrong interpersonal and presentation skills.Excellent communication skills both verbal and written.High level of integrity.Excellent organizational, interpersonal, presentation, and collaborative skills to work effectively with teams throughout organization.If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: https://regionalfinance.com/wp-content/uploads/2022/11/UPDATED-Employee-Privacy-Policy-11.2022.pdfRegional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.