Collections Specialist - Rent Recovery & Negotiation

Talentify; Denver (CO); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Base pay + commissions

Rent discount

Insurance package

401(k) with match

Paid time off

Parental leave

Tuition assistance

Community service time

Commuter benefits

Job summary

AIR Communities in Denver, CO is seeking a Collections Specialist to join our Shared Service Center. You will contact account holders, request payments, and manage late notices and payment plans in a fast-paced office setting.

The role emphasizes professional communication, negotiation, and the ability to handle challenging conversations while ensuring timely collections and strong customer focus.

Qualifications

• Proficiency with standard office software and ability to learn new systems.
• Experience using a variety of office equipment.
• Strong written and verbal communication skills.
• Ability to stay professional and composed in challenging conversations.
• Patience and stress-management capabilities.
• Strong negotiation skills.

Responsibilities

• Contact delinquent account holders by phone or writing to collect payments.
• Prepare late notices and process filings; review warrants; conduct evictions.
• Establish and monitor payment plans; document collection activities.
• Recommend charge-offs when appropriate.
• Balance professionalism with timely payments.

Skills

Computer literacy

Office equipment proficiency

Communication skills

Professionalism under pressure

Patience and stress management

Negotiation skills

Job description

AIR Communities in Denver, CO is seeking a Collections Specialist to join our Shared Service Center. You will contact account holders, request payments, and manage late notices and payment plans in a fast-paced office setting.

The role emphasizes professional communication, negotiation, and the ability to handle challenging conversations while ensuring timely collections and strong customer focus.