Collections Specialist - Merchant Services

Deluxe Corporation; Fort Worth (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

PTO & Holidays

Retirement plan

Employee stock purchase plan

Disability insurance

Fertility/adoption benefits

Tuition reimbursement

Job summary

Deluxe Corporation is seeking a Collections Specialist to manage delinquent leasing accounts and negotiate terms that fit both client and company interests. You will contact customers, perform skip tracing, and prepare collection letters and reports while maintaining professional communication and data accuracy.

Ideal candidates have strong client-facing skills, basic computer knowledge, and a commitment to accuracy, confidentiality, and team collaboration.

Qualifications

• Excellent communication skills, motivation, customer service skills and good work habits.
• Basic computer knowledge and skills required.
• HS/GED with 0 years experience is acceptable for the role.

Responsibilities

• Collect payment on delinquent leasing and processing accounts.
• Sends reports to credit bureaus when necessary.
• Responds to disputes and questions about accounts.
• Locates individuals with overdue financial obligations.
• Reviews bankruptcy cases as needed.
• Sends out collection letters and invoices.

Skills

Excellent communication

Customer service

Motivation

Administrative skills

Good work habits

Education

HS/GED

Job description

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.

• We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.


• We offer competitive benefits starting on day one, designed to support your life both in and out of work.


• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Now is your chance to join an organization that drives change. We’re a company that’s consistently on top employer lists.

As a Collections Specialist, an individual will attempt to seek terms that are favorable to both the client and First American. The responsibilities of this position include contacting lease customers with outstanding debt or delinquent accounts. Other responsibilities include calling past due and charge-off accounts; working out payment plans, skip tracing and sending out collection letters. The ideal candidate will have excellent communication skills, motivation, customer service skills, administrative skills and good work habits.

Responsibilities

• Collect payment on delinquent leasing and processing accounts.


• Sends reports to credit bureaus when necessary.


• Responds to disputes.


• Locates individuals with un-met financial responsibilities.


• Reviews bankruptcy cases.


• Sends out collection letters and invoices.

Basic Qualifications:

• HS/GED and 0 years


• Must be 18 years of age or older


• Basic computer knowledge and skills

Preferred Qualifications:

• HS/GED and 0 years


• Preferred candidate has a minimum of one (1) year collections experience.


• Uses superior customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, projects a professional tone, handles complaints and records statistics on each call.


• Exhibits meticulous attention to detail. Is committed to producing accurate and high quality work.


• Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.


• Updates clients, superiors, and peers based on information needs.


• Can be trusted to handle extremely confidential and sensitive information.


• Capable of facilitating discussion between individuals with different perspectives.


• Has effective organizational skills. Keeps files and work area organized

Benefits

• Healthcare (Medical, Dental, Vision)


• Paid Time Off, Volunteer Time Off, and Holidays


• Employer-Matched Retirement Plan


• Employee Stock Purchase Plan


• Short-Term and Long-Term Disability


• Infertility Treatment, Adoption and Surrogacy Assistance


• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].