Client Support Specialist

Deluxe Corporation; Lenexa, Northern (KS, KY); Hybrid; USD 48,000 - 72,000; Full time

Benefits offered by this job

Healthcare

Paid time off

Retirement plan

Employee stock purchase plan

Disability insurance

Tuition reimbursement

Job summary

Deluxe Corporation seeks a data-focused professional to analyze, prepare, and update data across legacy and new systems. You will work with internal and external customers to ensure accurate data changes and a positive service experience.

The role emphasizes data integrity, documentation, and collaboration with financial institutions on system updates and fees. Strong CRM and Salesforce familiarity is beneficial.

Qualifications

• HS/GED required; customer service or client-facing experience preferred.
• Experience with legacy, billing, NEK, CBD systems is a plus.
• CRM experience and ability to protect data integrity are essential.

Responsibilities

• Analyze, prepare and update data in legacy systems based on client data.
• Navigate multiple database systems to implement data changes.
• Maintain data and process integrity and provide documentation for completed tasks.

Skills

Customer service

CRM experience

Data entry

SalesForce

Education

HS/GED

Tools

Salesforce

Job description

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.

• We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work.
• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Job Description

Analyze, prepare, and update data in Deluxe’s legacy systems, based on data provided by the client or customers, to be input into new systems (billing, legacy, NEK, CDB). Navigates several database systems to implement data changes. Works closely with internal and external customers and provides a positive, efficient, and effective experience.

• Relationship management: establish a positive relationship with internal/external customers. Addresses and resolves complex issues. Acts as an SME for recommending and guiding customer’s course of action. Through verbal and written communication, it summarizes and communicates the project process and progress.
• Data and process integrity: fields data requests, provide documentation for completed processes/tasks, analyzes client specifications, and request for the best course of action and oversees and ensures proper implementation of updates.
• Assists Financial institutions with systems and data changes resulting in service choice fees.

Basic Qualifications:

Education and Experience: HS/GED and customer service or client-facing experience. Systems knowledge legacy, billing, NEK, CBD.

Data entry experience. Experience with a CRM.

Preferred Qualifications:

Education and Experience: Experience at Deluxe in production and experience with computers and database structures.

Experience with SalesForce. Excellent written and verbal communication skills.

Additional Basic Qualifications:

Must be 18 years of age or older

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability:

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].