Collections Specialist: Loan Recovery & Customer Solutions

Wilson Bank & Trust; Lebanon (TN); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Wilson Bank & Trust is seeking a Collections Specialist I to coordinate collection efforts for the loan and deposit portfolio and work with lenders, branches, and attorneys on past due accounts. You’ll supervise repossession processes and prepare past-due reports while upholding the bank’s standards of integrity and service excellence.

The role requires a high school diploma or GED, strong communication, attention to detail, and the ability to manage multiple projects with urgency.

Qualifications

• High School diploma or GED.
• 1 year of experience in a related role.
• Knowledge of real estate lending, documentation, collateralization, UCC-1 Law, lien perfections, and Deeds of Trust.
• Strong knowledge of financial principles, loan underwriting, lending regulations, credit analysis, and contracts with individual or corporate borrowers.

Responsibilities

• Coordinate collection efforts for the loan and deposit portfolio
• Partner with lenders and branches regarding past due loans and overdrawn deposit accounts
• Contact past due clients
• Write collection letters
• Work with attorneys regarding bankruptcies and garnishments
• Attend court as necessary
• Assign accounts for repossession and sell repossessed collateral
• Prepare and review past due reports for management
• Maintain an aggressive collection effort to minimize past-due accounts
• Assist in resolving customer questions and concerns
• Attend meetings and provide input and updates on collections activities as required
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; and establishing personal networks
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
• Attend training and participate in outside community activities, as requested and/or required
• Perform other duties as assigned

Skills

Attention to detail

Communication skills

Time management

Interpersonal skills

Problem solving

Integrity

Professionalism

Self-motivation

Job description

Wilson Bank & Trust is seeking a Collections Specialist I to coordinate collection efforts for the loan and deposit portfolio and work with lenders, branches, and attorneys on past due accounts. You’ll supervise repossession processes and prepare past-due reports while upholding the bank’s standards of integrity and service excellence.

The role requires a high school diploma or GED, strong communication, attention to detail, and the ability to manage multiple projects with urgency.