Collections Specialist II – Delinquent Loans & Collateral

Triangle Credit Union; Nashua (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote hybrid possible

Job summary

Triangle Credit Union in Nashua, NH is seeking a Collector II to manage delinquent loans and recover collateral on site. The role requires handling collections via phone, email, and mail while ensuring compliance with FDCPA and related laws.

You will train associates, monitor repossessed collateral, and support TruStage claim filings. The position emphasizes independent work, strong follow-up, and organizational skills in a fast-paced banking environment.

Qualifications

• Two to four years of collection experience.
• Knowledge of the Fair Debt Collection Act and other collection laws.
• Customer service experience preferred.
• Bankruptcy knowledge required.

Responsibilities

• Contact delinquent accounts by phone, email and US Mail; take appropriate action to bring accounts current.
• Analyzes financial situation of delinquent borrowers; recommends repossess, foreclose, workout, or charge off loans.
• Maintains detailed accurate files, collection notes, and reports on all collections activity.
• Arranges and monitors the sale of repossessed collateral; determines additional investment to be made in collateral.
• Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
• Testifies at legal proceedings as required.
• Assisting in filing and/or collecting documentation required to file TruStage claims
• Performs other duties as assigned.

Skills

FDCPA knowledge

Collection experience

Bankruptcy knowledge

Customer service

Education

High school diploma or GED

Job description

Triangle Credit Union in Nashua, NH is seeking a Collector II to manage delinquent loans and recover collateral on site. The role requires handling collections via phone, email, and mail while ensuring compliance with FDCPA and related laws.

You will train associates, monitor repossessed collateral, and support TruStage claim filings. The position emphasizes independent work, strong follow-up, and organizational skills in a fast-paced banking environment.