Collections Specialist I: Delinquent Payments & Support

ORNL Federal Credit Union; Knoxville (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

ORNL Federal Credit Union seeks a Collections Specialist I to contact delinquent members, arrange payment plans, and document interactions in the core collection system. You will also perform skip traces and review loan documentation to locate our members who cannot be reached.

The role requires at least 1 year of banking or credit union collections experience, with preferred additional experience in collections environments, and a High School Diploma or GED.

Qualifications

• Minimum 1 year of banking or credit union collections experience.
• One or more years of experience in banking collections preferred.

Responsibilities

• Outbounds calls to delinquent members and documents interactions, payment arrangements, and action plans in the collections system.
• Perform skip traces for unreached members and review loan documentation to locate and contact the member.
• Other duties as assigned.

Skills

Customer service

Microsoft Office

Communication skills

Time management

Organizational skills

Education

High School Diploma or GED

Job description

ORNL Federal Credit Union seeks a Collections Specialist I to contact delinquent members, arrange payment plans, and document interactions in the core collection system. You will also perform skip traces and review loan documentation to locate our members who cannot be reached.

The role requires at least 1 year of banking or credit union collections experience, with preferred additional experience in collections environments, and a High School Diploma or GED.