(Bilingual) Collections Representative

Smart Start, Inc.; Grapevine (TX); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with generous match

Birthday & Anniversary bonus

Work-life balance

Job summary

Smart Start, Inc. is seeking a Credit Collections Assistant to manage follow-up calls and drive accounts back into compliance. You will coordinate with Customer Service Representatives and Service Centers, review logs, and handle issues related to refunds and delinquent accounts.

The role requires 3+ years in collections or credit-related work, an associate degree or equivalent experience, and proficiency with bill collection systems such as Smart Trac. Remote work from the Dallas/Ft.

Qualifications

• Three (3) years’ experience as a Customer Service Representative or Collections, or a position involving the extension of credit and collection of delinquent accounts.
• Associate’s degree in business or related field preferred; however, a combination of relevant experience and formal education will be considered.
• Knowledge of modern office procedures, methods and computer equipment.
• Knowledge and understanding of automated systems and procedures for bill collection and follow-up.
• Ability to interpret customer billing records.
• Ability to determine and resolve billing errors with customers.
• Effective written and oral communication skills, including ability to deal with customers in resolving billing and credit problems.
• Ability to work under pressure and sometimes with difficult and abusive customers.
• Ability to work independently using judgment and analytical skills to resolve problems and discrepancies.
• Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting for extended periods of time and operating assigned office equipment.
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
• Ability to operate assigned equipment.
• Ability to make sound decisions in a manner consistent with the essential job functions
• Bilingual proficiency in English & Spanish highly preferred.

Responsibilities

• Daily collection calls using the lockout report. Must be able to write detailed notes on all collection calls and insert them into the collection screen in Smart Trac.
• Review past due clients for reinstall and send approvals to Customer Service Representatives so they can set client up for installation.
• Review of client logs to determine if a lockout credit will be assessed.
• Review of tow bills and service site notes to determine if a tow bill should be credited.
• Conducts special billing investigations involving difficult problems while making determinations and resolving disputes.
• Handles difficult credit/collection problems that are referred by Customer Service Representatives.
• Monitors customer account balances for customer services and initiates collection procedures.
• Assures credit collection policies are consistent with sound business and financial policies, and are in compliance with City, State, and Federal rules and regulations.
• Coordinates and records field collection activities of Customer Service Representatives and Service Centers.
• May handle correspondence and claims in connection with bankruptcies and estates.
• Coordinates acknowledgement of refunds, notification of customers and reconciliation of accounts.

Skills

Customer service

Communication

Bilingual English/Spanish

Data entry

Problem solving

Education

Associate’s degree in business or related field

Tools

Smart Trac

Job description

DEPARTMENT:Collections

REPORTS TO:Director of Credit & Collections

FLSA:Full Time, Non-Exempt (Hourly + Commission)

Hours of Operation:

Monday-Friday, 7am-9pm CST

Rotating Saturday 8am-5pm CST

This is a fully remote position, and all necessary equipment will be provided to ensure a productive and comfortable work environment

Candidate should be based out of the Dallas/Ft. Worth area

Why You Should Join Us!

• A comprehensive health plan that includes medical,dental, andvision coverage to ensure you and your family have access to the care you need
• A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals
• Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc.
• Positive work environments that offer work/life balance and professional growth
• Mission-driven work making a global impact with local roots
• The opportunity to have hands on work experience with industry leading, innovative technology

Position Summary

The Credit Collections Assistant uses independent judgment and exercises full working responsibility of follow-up calls for clients in lockout to bring them back into compliance with servicing the interlock and payment of fees. Coordinates office and field collection procedures and analyzes field collection reports to determine further steps in collection effort. Compiles data required for transfer of accounts to collection agency. Credit Assistant may be required to assist in compiling monthly information for report of delinquent account collections and bad debt write-offs. Coordinates and acts as liaison for contracts with vendors for collection bill receivables and other collection agencies.

The essential functions included, but are not limited to the following:

• Daily collection calls using the lockout report. Must be able to write detailed notes on all collection calls and insert them into the collection screen in Smart Trac.
• Review past due clients for reinstall and send approvals to Customer Service Representatives so they can set client up for installation.
• Review of client logs to determine if a lockout credit will be assessed.
• Review of tow bills and service site notes to determine if a tow bill should be credited.
• Conducts special billing investigations involving difficult problems while making determinations and resolving disputes.
• Handles difficult credit/collection problems that are referred by Customer Service Representatives.
• Monitors customer account balances for customer services and initiates collection procedures.
• Assures credit collection policies are consistent with sound business and financial policies, and are in compliance with City, State, and Federal rules and regulations.
• Coordinates and records field collection activities of Customer Service Representatives and Service Centers.
• May handle correspondence and claims in connection with bankruptcies and estates.
• Coordinates acknowledgement of refunds, notification of customers and reconciliation of accounts.

Minimum Qualifications

• Three (3) years’ experience as a Customer Service Representative or Collections, or a position involving the extension of credit and collection of delinquent accounts.
• Associate’s degree in business or related field preferred preferred; however, a combination of relevant experience and formal education will be considered.
• Knowledge of modern office procedures, methods and computer equipment.
• Knowledge and understanding of automated systems and procedures for bill collection and follow-up.
• Ability to interpret customer billing records.
• Ability to determine and resolve billing errors with customers.
• Effective written and oral communication skills, including ability to deal with customers in resolving billing and credit problems.
• Ability to work under pressure and sometimes with difficult and abusive customers.
• Ability to work independently using judgment and analytical skills to resolve problems and discrepancies.
• Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting for extended periods of time and operating assigned office equipment.
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
• Ability to operate assigned equipment.
• Ability to make sound decisions in a manner consistent with the essential job functions
• Bilingual proficiency in English & Spanish highly preferred.

Physical Demands & Work Environment

The physical demands and work environment described below are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Regularly required to communicate verbally and hear.
• Frequently required to use hands and fingers to handle or feel objects, tools, or controls.
• Occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
• Occasionally required to lift and/or move up to 25 pounds.
• Requires close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Employees may be required to perform other job-related duties as assigned by an authorized supervisor. The Company may modify duties, responsibilities, and requirements as needed, including providing reasonable accommodations to qualified individuals with disabilities.

This document does not create an employment contract, implied or otherwise, and employment remains at will.