Collections Specialist – Hybrid, Performance Bonuses

Sallie Mae Bank; New Castle (DE); Hybrid; USD 20,000 - 30,000; Full time

Benefits offered by this job

Generous PTO and floating holidays

401(k) with employer match

Comprehensive medical and dental benefits

Flexible hybrid working arrangements

Tuition reimbursement programs

Job summary

Sallie Mae Bank in New Castle, Delaware, is seeking customer service representatives to manage overdue accounts and assist customers with payments. The role involves making and receiving calls, accurately recording interactions, and providing top-notch service.

Applicants should demonstrate empathy, strong communication skills, and the ability to work flexibly in a hybrid model. The compensation includes a base pay of $20 per hour and monthly performance-based incentives.

Qualifications

• Experience in customer service and/or collections related roles.
• Some college coursework in business-related fields preferred.

Responsibilities

• Make and receive customer calls to address overdue accounts.
• Provide exceptional service while discussing repayment options.
• Accurately record customer interactions and payments.

Skills

Customer service skills

Excellent communication

Negotiation skills

Tech savvy

Flexibility

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Sallie Mae Bank in New Castle, Delaware, is seeking customer service representatives to manage overdue accounts and assist customers with payments. The role involves making and receiving calls, accurately recording interactions, and providing top-notch service.

Applicants should demonstrate empathy, strong communication skills, and the ability to work flexibly in a hybrid model. The compensation includes a base pay of $20 per hour and monthly performance-based incentives.