Student Loan Collections Specialist (Hybrid)

Sallie Mae Bank; Fishers (IN); Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Generous PTO and holidays

401k with employer match

Comprehensive health benefits

Hybrid work arrangement

Paid parental leave

Job summary

Sallie Mae in Fishers, IN is seeking a customer engagement specialist to help customers navigate past-due accounts and repayment options. You will serve as the friendly, professional voice, recording interactions and guiding customers toward feasible plans.

Flexibility includes in-office attendance with some remote days, and a schedule bid process based on performance. The role emphasizes empathy, strong communication, and problem-solving while meeting strict quality and compliance targets.

Qualifications

• Demonstrate empathy while being assertive to achieve outcomes.
• Meet and exceed quality goals, compliance regulations and productivity targets.
• Strong interpersonal, communication and listening skills.
• Build meaningful relationships with customers while gathering information on financial situations.
• Excellent negotiating, probing, influencing and resourcefulness skills.

Responsibilities

• Make and receive customer calls to address overdue accounts and discuss repayment options.
• Provide exceptional service while encouraging customers to make payments on past due accounts.
• Accurately record customer interactions, including communications, payments, repayment plan enrollments.

Skills

Empathy

Communication

Interpersonal skills

Negotiation

Relationship building

Education

High school diploma

Some college coursework

Job description

Sallie Mae in Fishers, IN is seeking a customer engagement specialist to help customers navigate past-due accounts and repayment options. You will serve as the friendly, professional voice, recording interactions and guiding customers toward feasible plans.

Flexibility includes in-office attendance with some remote days, and a schedule bid process based on performance. The role emphasizes empathy, strong communication, and problem-solving while meeting strict quality and compliance targets.